Customer Service Assistant

1 week ago

Armagh, United Kingdom BOYLE Sports Full time

OverviewRole Purpose: You will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and on occasion you may be required to manage the operations of the shop.Job Title: Customer Service Assistant Department: Retail Reporting to: Shop Manager Location: Markethill, Co. Armagh Key Responsibilities Assist the Shop Manager and Assistant Manager with the day to day running of the shop. Step up and guide shop operations in the absence of the Shop and Assistant Manager including being responsible for: Opening and closing the shop Managing and guiding the shop team Cash management procedures Opportunity to manage on occasion which will lead to further development opportunities. Upskill through training and on-the-job supports to progress within the company. Provide an outstanding customer experience through a helpful, friendly, and knowledgeable approach. Accept bets as per procedure, accurately processing customer bets through multiple channels including betting terminals and EPOS in a timely manner. Act as a Brand Ambassador and introduce customers to the multi-channel/digital journey. Work under pressure, remaining calm while continuously seeking self-improvement and shop improvements. Maintain high shop presentation standards throughout the working day. Ensure all procedures (safety, compliance and shop operations) are followed. Contribute to a positive team environment and adhere to Social Responsibility duties. Knowledge, Skills And Experience Essential Skills and Experience Customer service focused Operate with trust and integrity Flexibility as business operates 7 days a week Be adaptable to shop environment Great attention to detail and strong numeracy skills Enthusiastic people person who can work on own initiative and as part of a team Keen interest in Sporting industry/events and confident to build rapport with customers Ambitious and driven to progress within the company Promote the company brand and be results focused Excellent communication skills Problem solve and think creatively Organised, reliable and dependable Proven good cash handling approach Desirable Skills And Experience Industry/Retail experience is welcomed but not essential as full training provided BoyleSports are an equal opportunities employer, and we welcome applications from all suitably qualified persons. Employment details Seniority level: Entry level Employment type: Full-time Job function: Other Industries: Gambling Facilities and Casinos #J-18808-Ljbffr

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