Client Officer

1 week ago

Hounslow, United Kingdom London Borough of Hounslow Full time

About Us At Hounslow We would love you to join us at the London Borough of Hounslow Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be. We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet, and a can‑do culture, we have built strong partnerships which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before. About Our Commitment To Diversity And Inclusion We live by five core values: Lead with Heart, Do New, pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity, and inclusion at its very heart, best articulated in “Harness the Mix.” It is about breaking down barriers between our parts and people and unlocking the problem‑solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer. We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model, and breathe ways of working that eliminate inequality, inequity, injustice, and bias. As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There’s space for you to tell us what you need within our application form. Our Benefits About The Role This is an exciting opportunity to be part of our Corporate Resources – Client Unit as a Revenues & Benefits Officer. The Revenues & Benefits service is outsourced. In this role, you will be primarily checking and monitoring housing benefit, council tax, and council tax support claims/accounts. You will be promoting and facilitating the positive working relations with the Delivery Partner and a clear focus on delivery of Council services. You will be required to undertake quality checks to ensure correct processes and procedures have been followed. You will have to respond to queries/complaints from other services in a timely manner. About The Team You Will Be Working In You will be working in the Client team overseeing the Corporate Services contract for Revenues & benefits. You will work closely with the delivery partner to support them and monitor their performance. You will be reporting directly to the Revenues & Benefits manager, and your role will also be to support them with overseeing the service provided by the delivery partner. About You Ability to prioritise. Ability to manage your workload. Customer Care. Building relationships with external & internal stakeholders. Good communication skills. Essential For The Role Basic DBS check is required for the role. When Interviews Will Be Held And Who To Contact The key information you need about the role should be in the Role Profile, but if you have any further questions about the role, please contact: Email: Interviews for this job will be held on 6th and 7th January 2026. #J-18808-Ljbffr

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