Regional Technical Account Manager

Regional Technical Account Manager - North of England Ecolab UK and Ireland is proud to be a Great Place to Work- Certified™ Company Our associates have spoken and recognised outstanding employee experience. When you join our Pest Elimination team as a Regional Technical Account Manager, you will not only work for a company that helps change the world, you will also work for a company committed to creating great workplaces for associates. Ecolab Pest Division is looking for a Regional Technical Account Manager for the North team who will provide tactical technical support to our Corporate customers at sites with high risk pest activity that exceeds the 2‑week escalation timeframe. The role is designed to significantly improve and drive action planning and communication for these sites. As a key customer‑led associate you will drive account success and provide coaching and guidance to district teams, reducing ‘time to resolution’ and unnecessary capacity. Role Responsibilities Technical lead for specified accounts in the region Escalation point after 14 days as per the escalation process Attendance and planning for escalated sites linked to assigned accounts and EHO challenges Minimum of 3 days per week on sites solutioning, action planning and targeting the SVSP Managing customer relationships in tandem with the CAM or KAM at senior national and local level Quality Coaching Provide feedback and technical coaching to SVSPs during initial review of sites and during execution of action plans Act as a feedback resource for District Managers Track and ensure commitments and action plans have been executed in the field Customer Interaction Manage and deliver escalation calls for assigned customers on a weekly basis, providing in‑depth updates and setting actions Hold customers accountable for actions required to reduce pest activity Develop trusted relationships with contract management and local area management, establishing yourself as a “trusted advisor” Accompany CAM on EBRs and annual reviews Continuous Improvement Report quarterly to the Director of Operations and Regional Manager regarding training needs, observations, and initiatives to drive quality Report regularly and communicate clearly to CAM and Head of Corporate about customer relations, required changes, and partnership improvements What’s in it for you? Competitive salary Additional £3,000 London Weighting Allowance if you reside within the M25 area Investment in training, development, and qualifications 25 days holiday plus 8 Bank Holiday days 4% Flexible Benefits for a wide range of benefits or salary increase Pension and 4‑year annual salary Life Assurance benefits Up to 5% bonus opportunity Opportunity to purchase company shares Performance bonus, overtime, and commission available Company van and iPhone A long‑term career within a business that recognises talent for progression, including global opportunities Our Commitment to Diversity and Inclusion At Ecolab we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Employment Opportunity through affirmative action. Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Our Commitment to a Culture of Inclusion & Belonging We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. We do not discriminate against any associate or applicant for employment because of race, religion, colour, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability. #J-18808-Ljbffr