Resident Liaison Officer

1 week ago


Leeds, United Kingdom Approach Personnel Full time

OverviewAre you an experienced Customer Service professional with a background in the housing, refurbishments or retrofit sectors?Approach Personnel are proud to be partnered with one of the UK's largest social housing contractors, who are currently on the look out for an experienced Resident Liaison Officer in refurbishment projects to join them on a permanent basis out of their Wakefield office. As a Resident Liaison Officer, you will be responsible for overseeing communication between residents, site teams and project managers, with regards to ongoing works.What’s in it for you?Basic Salary of up to £30,000 (D.O.E)Car Allowance of £5,250Yearly bonus incentivesAccess to an online discounts portal, employee assistance program & much moreWhat are we looking for?Experience as a Resident Liaison Officer or in a customer-facing role within any housing sector.Strong communication and interpersonal skills, with a customer-first approach.Understanding of kitchen and bathroom refurbishment worksExperience working in occupied social housing environments.Key ResponsibilitiesProvide residents with timely updates, letters, and access schedules related to kitchen and bathroom refurbishment worksConduct pre-start visits to explain the scope of works and access requirements to residents #J-18808-Ljbffr



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