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Monitoring Station Manager
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Glasgow, United Kingdom Prime Trading Group Full timeJoin to apply for the Monitoring Station Manager role at Prime Trading Group. Job Specification Reports to: Operations Director Contract: Full time – 40 hours per week Working Pattern: Monday to Friday, 08:00 to 17:00 Based: Glasgow Salary: £35,000 - £45,000 About Prime Secure We are an award‑winning, privately‑owned, Glasgow‑headquartered business...
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Monitoring Station Manager
2 weeks ago
Working Pattern: Monday to Friday, 08:00 to 17:00Based: Glasgow About Prime Secure We are an award‑winning, privately‑owned, Glasgow‑headquartered business providing security system and guarding services to our diverse customer base across the UK. We are growing quickly and have ambitious plans to achieve a turnover of £50m per annum by 2030. We embrace new ideas and change and value everyone’s input into how we continue to thrive and grow. As part of our Road to 2030 Strategic Roadmap, we have introduced a Long Term Bonus scheme for employees. This scheme is designed to recognise the commitment made by our employees who help us achieve our Group profit objectives over the long term and provide a reward which allows our employees to share in the success of the business. About the Role What you will be doing: Providing Leadership and Management to the Monitoring Station team, nurturing a culture of accountability. Ensuring the operational status of the monitoring station is maintained 24/7/365. Developing and enforcing security protocols and standard operating procedures (SOPs) to ensure the security and confidentiality of alarm data. Ensure CCTV Monitoring is completed correctly and in accordance with agreed practices. Training and Development of monitoring station operators. Core Values Integrity Plain‑Speaking Agility Courage & Conviction Benefits 30 Days' Annual Leave (including Bank Holidays) Annual Salary Review Enhanced Company Sick Pay Enhanced Maternity Pay Enhanced Paternity Pay Option to Purchase Additional Holidays Health Cash Plan Who You Are A Monitoring Station Manager is a key role, you will be responsible for overseeing the operations of a Monitoring Station (MS) also known as an Alarm Receiving Centre (ARC). This role is crucial to our operations and involves managing a team of supervisors and operators who monitor and respond to various types of alarms, primarily those related to CCTV systems, fire detection and more. They play a pivotal role in ensuring the safety and security of individuals and properties by managing the efficient and effective monitoring of alarm systems. Their ability to lead a team and make critical decisions under pressure is vital to the success of the Monitoring Station. Key Responsibilities Operational Oversight – manage day‑to‑day operations, staffing levels, rotas, and efficiency. Quality Control – ensure all alarms are received, processed and responded to according to established standards. Technical Expertise – troubleshoot and resolve issues with alarm systems, CCTV, and monitoring equipment. Team Management – lead, motivate, train and evaluate supervisors and operators. Security Protocols – develop, document and maintain operational processes aligned with customer requirements. Emergency Response – coordinate responses to emergencies and critical situations with law enforcement and clients. Customer Relations – manage relationships with clients, addressing concerns and ensuring satisfaction. Technology Integration – incorporate new tools and systems to improve efficiency and effectiveness. Compliance – maintain compliance with laws, regulations and industry standards, conduct internal audits. Reporting & Documentation – keep detailed records, generate weekly reports for operations meetings and customer reports. Training & Development – provide ongoing training and development opportunities for staff. Security Awareness – safeguard the monitoring station itself against potential threats, including physical security. Continuous Improvement – identify opportunities for process improvements and operational efficiency enhancements. Requirements Several years of experience in alarm monitoring or security operations with at least 1–2 years in a supervisory or managerial role. Proficiency in using alarm monitoring software and security systems. Knowledge of various types of security alarms and monitoring equipment is an advantage. Strong verbal and written communication skills to interact with clients, staff and emergency responders. Ability to lead, motivate, make critical decisions under pressure and prioritise tasks during emergencies. Skilled at troubleshooting technical issues and making quick, informed decisions during security incidents. Meticulous eye for detail to assess and respond to alarm events accurately. Experience with Sentinel – Alarm Monitoring Software is desirable, not essential. Performance Traits Excellent Organisational Skills Effective Problem‑solving Critical Thinking Ability Up‑to‑Date Knowledge of Alarm Monitoring Technology and IT Sound Understanding of Regulatory Guidelines and Security Policies As a fair and ethical employer, in accordance with guidelines taken from the 2010 Equality Act, Prime Secure is committed to promoting equal opportunities for all: irrespective of colour, race, religion or belief, ethnic or national origins, gender, marital/civil partnership status, sexuality, disability or age. #J-18808-Ljbffr
