Enterprise Customer Success Manager, EMEA

Enterprise Customer Success Manager, EMEA Join AutogenAI – Revolutionising Bid and Proposal Writing with generative AI. AutogenAI is a leader in Generative AI SaaS, transforming how organisations create and optimise winning bids, tenders and proposals through cutting-edge natural language processing technology. We are a fast-growing AI company expanding rapidly to meet the increasing demand for AI-driven solutions across sectors. Our mission is to empower clients to grow faster and more efficiently by delivering bespoke AI language engines tailored to their needs, saving time, improving content quality, and boosting win rates in highly competitive markets. As an Enterprise Customer Success Manager, EMEA at AutogenAI, you will be the primary point of contact for 10-15 Enterprise customers, ensuring they derive maximum value from our AI solutions. You will drive customer satisfaction, retention, and growth while collaborating with Sales, Professional Services, and Marketing to expand our footprint and enhance the customer experience. This role offers the opportunity to build meaningful relationships with key stakeholders, influence product development through customer feedback, and contribute to the growth of a dynamic startup. What You'll Be Responsible For Customer Relationship Management: Serve as the main point of contact for your portfolio of Mid-Market customers, fostering strong relationships with day-to-day users and executive stakeholders to drive product adoption and satisfaction. Post-Sales Activities: Manage all aspects of the post-sales customer journey, including renewals, up-sell opportunities, and expansion into new divisions or regions, in collaboration with the Sales team. Onboarding & Implementation: Work closely with the Professional Services team to ensure seamless onboarding, training, and ongoing support for new customers. Customer Health Monitoring: Regularly monitor customer health indicators, identify potential risks, and develop proactive strategies to ensure continued success and satisfaction. Customer Advocacy & Programs: Collaborate with the Marketing team to identify and support customer advocacy opportunities, including case studies, testimonials, and customer-focused events. Product Feedback & Insights: Act as the voice of the customer by providing valuable feedback to the Product team, influencing product development and feature enhancements. Strategic Cadence Meetings: Lead scheduled check-ins and review sessions to assess customer goals, challenges, and progress, ensuring they achieve their desired ROI with AutogenAI’s solutions. Cross-functional Collaboration: Partner with internal teams, including Sales, Marketing, and Product, to enhance the customer experience and drive business growth. What You'll Bring To The Team Relationship Building: A natural ability to build and nurture relationships, ensuring customers feel valued and supported at every stage of their journey with AutogenAI. Proactive Problem Solver: A proactive mindset in identifying potential challenges and developing strategies to mitigate risks, ensuring seamless customer experiences. Effective Communicator: Exceptional communication and presentation skills, enabling you to convey complex ideas clearly and persuasively to a diverse audience. Data-Driven Mindset: An analytical approach to monitoring customer health and identifying opportunities for growth, using data to drive decision-making. Adaptability & Resilience: Comfort in a fast-paced, ever-changing environment, with the ability to pivot quickly and embrace new challenges. Requirements Experience: 5+ years’ experience in a B2B Customer Success role at a SaaS company, with a proven track record of managing multiple accounts and work streams simultaneously. Industry Knowledge: Strong experience running post-sales selling motions, including renewals, up-sell, and cross-sell opportunities, preferably with Mid-Market customers. Technical Skills: Familiarity with SaaS tools and CRM platforms; experience with AI software is a plus. Education: Bachelor’s degree in Business, Marketing, or a related field (or equivalent experience). Preferred Qualifications Enterprise Customer Experience: Previous experience working with Enterprise customers, demonstrating an ability to navigate complex organisational structures. AI Software Knowledge: Hands-on experience or familiarity with AI software and applications. Bid-Writing Industry Exposure: Understanding of the bid-writing space, including industry-specific challenges and opportunities. Compensation And Benefits Competitive Salary: Competitive compensation depending on specific experience and qualifications relevant to the role. Performance Bonus: Opportunities for performance-based incentives Stock Options: Meaningful equity in the company. Retirement Plan: Pension scheme to help secure your future. Paid Time Off: Unlimited vacation Flexible Work Options: Remote working arrangements Private Healthcare: Bupa Medical and Dental cover Life Insurance: Peace of mind for you and your family Paid parental leave: 16 weeks if you’ve just given birth, 4 weeks if your partner has just given birth (after one year of service) Additional Perks: Your choice of laptop (Mac or Windows), regular company events to connect with teammates, and opportunities for continued professional development. Values In Action Customers, Always: Everything starts with our customers. We win when they win. Make It Happen: We move fast and take ownership. No waiting, no red tape – just action, urgency, and focus on outcomes. Learn and Invent: We stay curious and continuously improve. Act Like Owners: We own challenges and focus on what matters. Turn It Up to 11: We raise the bar and keep building. Lead With Respect: Integrity, follow-through, and kindness matter. Build Trust Through Transparency: We default to openness and collaboration. Equal Employment Opportunity Statement AutogenAI is an equal opportunity employer dedicated to fostering a diverse and inclusive workplace. We do not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by federal, state, or local laws. We encourage applications from individuals of all backgrounds, including those with disabilities and veterans. Our hiring decisions are based on qualifications, merit, and business needs. If you require reasonable accommodations during the application or interview process, please let us know, and we will gladly assist you. Seniority level Mid-Senior level Employment type Full-time Job function Other Industries Technology, Information and Internet London, England, United Kingdom We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr