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Fulfilment Engineer Trainee

2 weeks ago

Bury St Edmunds, United Kingdom Riverlite part of Xperience Full time

Join to apply for the Fulfilment Engineer Trainee role at Riverlite part of Xperience. Location: Bury St EdmundsContract Type: Permanent Job Overview At Xperience we deliver business efficiencies through Digital Transformation. We put our clients at the heart of everything we do, helping them create better, faster processes, build stronger customer relationships, strengthen data security, accelerate profitability and position them for growth. Role Summary We are undergoing an exciting time in our evolution and now seek an ambitious and driven Fulfilment Engineer Trainee. In this role, you will provide an important service to Xperience’s diverse customer base, ensuring that equipment is configured, protected, delivered and ready for use. You will also be heavily involved in the setup and configuration of user hardware, inbound/outbound logistics and stock management. Job Responsibilities Configure client hardware to an agreed specification Manage logistics (shipping and organising engineer site visits) Stock management, including goods in and out Keep the central system up to date Generate client data reports where required Create and improve processes Manual handling, including transporting hardware around the building on trolleys and pallet trucks (after appropriate training) Follow health & safety guidelines and procedures at all times Benefits Package (subject to specific contract terms) Private Medical Insurance on completion of probationary period (with option to add spouse and children at reduced cost) Salary Sacrifice Pension Scheme, 5% ER, 3% EE contributions Death in Service Benefit—3 basic times' salary from commencement of employment 30‑day annual holiday entitlement (Jan‑Dec) 8 public holidays Additional guaranteed birthday leave—1 day Volunteering day per year to support an Xperience‑chosen charity or a charity of your choice Enhanced sick pay after probationary period Bereavement leave policy Enhanced parental leave policy Wellbeing benefits (mental health support, flu vaccinations, etc.) Long‑service awards commencing from 1 year’s service Monthly/annual recognition awards 36.25‑hour working week Hybrid working Salary sacrifice cycle‑to‑work scheme Salary sacrifice EV scheme (coming soon) Employee referral bonus of £1500 per hire Discounted IT purchase scheme Company‑funded social events Easily accessible and free car parking Terms & conditions apply based on contract Competencies Required Communication: conveys information and ideas clearly and respectfully; listens to others; values different opinions; respects confidentiality. Teamwork & collaboration: shares knowledge and works across departments and locations, co‑operatively and supportively with colleagues. Results focus & problem‑solving: prioritises tasks, overcomes obstacles, and accepts ownership of work; owns actions that deliver results. Client & commercial focus: focused on understanding the clients’ needs and driven to fulfil them; strives to consistently meet service standards. Experience Required Essential: Previous experience in a customer service or warehouse/stock management role Excellent customer service skills with the ability to communicate clearly and concisely with customers Proven track record of being dependable and well organised Strong time management and organisational skills Independent thinker, willing to learn and problem‑solve Excellent team player, flexible, responsive and takes ownership of tasksWillingness to work in an environment that will involve manual handling of IT equipment Working knowledge of MS Office packages such as Outlook, Word and Excel Strong interest in IT is essential Valid right to work in the UK (no visa sponsorship) Desirable: Previous workplace experience in an IT/Professional Services organisation Experience of using imaging tools and processes for device builds Experience in managing stock in a stockroom or warehouse‑type environment A qualification in Information Technology or related subject (or studying towards) Previous experience in an internal or external facing help‑desk support team Previous hands‑on experience with ticket management systems such as ConnectWise Equal Opportunity Xperience is an equal‑opportunity employer. Apply Now Apply Online #J-18808-Ljbffr