Fulfilment Engineer

At Xperience we deliver business efficiencies through Digital Transformation.

We put our clients at the heart of everything we do, helping them create better, faster processes, build stronger customer relationships, strengthen data security, accelerate profitability and position them for growth. That's why we've got over 1,100 clients who are more efficient, more productive and more profitable just because they work with us. And, it's why 95% of our clients say they would recommend us. But really, it's our people that make the difference at Xperience. They have the expertise and ambition to collaborate with our clients to guide them towards the optimum solution. Together as a team and through partnerships with world leaders in technology, we provide smart solutions that provide real digital transformation in businesses, including Cloud, ERP, CRM, Managed IT, and Cyber Security.

The Role

We are undergoing an exciting time in our evolution and now seek an ambitious and driven Fulfilment Engineer Trainee.

In this role, you will provide an important service to Xperience's diverse customer base, ensuring that equipment is configured, protected, delivered and ready for use. In conjunction with these tasks, the role will also be heavily involved the setup and configuration of user hardware, inbound/outbound logistics and stock management.

Many of these tasks may involve a substantial amount of manual handling including bending, stretching, reaching, and lifting. Relevant training will be issued to successful applicants, to ensure you can work safely within health and safety regulations.

Key Responsibilities:

• Configuring client hardware to an agreed specification
• Manage logistics (shipping and organising engineer site visits)
• Stock management, including goods in and out
• Keeping the central system up to date
• Generate client data reports where required
• Creating and improving upon processes
• Manual Handling, including transporting hardware around the building in trolleys and pallet trucks (after appropriate training)
• Following Health & Safety guidelines and procedures at all times

Person Specification

Essential:

• Previous experience in a customer service or warehouse/stock management role
• Excellent customer service skills with the ability to communicate clearly and concisely with customers
• Proven track record of being dependable and well organised
• Strong time management and organisational skills
• Independent thinker, with a willingness to learn and problem solve
• Excellent team player, flexible, responsive and takes ownership of tasks
• Willingness to work in an environment that will involve the manual handling of IT equipment
• A working knowledge of MS Office packages such as Outlook, Word & Excel
• Valid Right to Work in the UK (We do not currently hold a visa sponsorship licence)

Desirable:

• Previous workplace experience in an IT/Professional Services organisation
• Experience of using imaging tools and processes for device builds
• Experience in managing stock in a stock room or warehouse type environment
• A qualification in Information Technology or related subject (or studying towards)
• Previous experience in an internal or external facing helpdesk support team
• Previous hands-on experience with ticket management systems such as ConnectWise

Benefits Package:

• Private Medical Insurance on completion of probationary period for you, with option to add spouse and children and reduced cost*
• Salary Sacrifice Pension Scheme, 5% ER, 3% EE contributions
• Death in Service Benefit x 3 time base salary from commencement of employment
• Generous 30 Day Annual Holiday Entitlement (Jan-Dec)
• 8 Public Holidays
• Additional Guaranteed Birthday Leave- 1 Day
• Volunteering Day per year to support an Xperience chosen charity, or a charity of your choice
• Enhanced Sick Pay on completion of probationary period
• Bereavement Leave Policy
• Enhanced Parental Leave Policy
• Wellbeing Benefits (Mental Health Support, Flu Vaccinations etc)
• Long Service Awards commencing from 1 years' service
• Monthly/ Annual Recognition Awards
• 36.25 hours working week
• Hybrid Working*
• Salary Sacrifice Cycle to Work Scheme*
• Salary Sacrifice EV Scheme coming soon*
• Employee Referral Bonus of £1500 per hire
• Discounted IT Purchase Scheme
• Company Funded Social Events
• Easily accessible and free car parking*

*T&Cs apply based on contract

Competencies:

Communication

Conveys information and ideas clearly and respectfully. Listens to others and values different opinions. Respect confidentiality

Teamwork and Collaboration

Shares knowledge and works across departments and locations, working co-operatively and supportively with colleagues.

Results Focused/Problem Solving

Prioritizes tasks, overcomes obstacles, and accepts ownership of work assigned. Owns actions that deliver results.

Client and Commercial Focus

Is focused on understanding the clients' needs and is driven to fulfil them. Strives to consistently meet service standards

Xperience is an equal opportunities employer.

Job Types: Full-time, Permanent

Pay: £23,015.00 per year

Benefits:

• Additional leave
• Bereavement leave
• Company pension
• Cycle to work scheme
• Free parking
• Paid volunteer time
• Referral programme

Work Location: In person