Customer Service Associate

Get AI-powered advice on this job and more exclusive features.If you need support in completing the application or if you require a different format of this document, please get in touch with UKI.recruitment@tcs.com or call TCS London Office number 02031552100 / +44 204 520 2575 with the subject line: “Application Support Request”.Role: Customer Service AssociateJob Type: PermanentLocation: Nottingham, UK, Onsite (5 days in the office)Are you looking to take on a role in Operations and Customer Service? We have an exciting role for you – Customer Service Associate.Careers at TCS: It means moreTCS is a purpose‑led transformation company built on belief, helping businesses transform through technology while making a meaningful difference to the people and communities they serve. For you, it means creating impact that matters through challenging projects demanding ambitious innovation and thought leadership.Be a reassuring voice and trusted guide when customers need support mostUse problem‑solving skills and empathy to create real, positive outcomesBe part of a collaborative team that thrivesThe RoleAs a Customer Service Associate, you will provide exceptional service via phone, chat, and email, handling customer queries efficiently while maintaining quality and compliance standards. You will work in a fast‑paced environment, using scripts and tools to deliver resolutions, support team goals, and ensure customer satisfaction.Your responsibilities:Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude in a high‑volume production environmentFollow communication scripts, canned responses, and email templates when communicating to customersComplete shift duties, follow procedures to ensure completion, pass to next shift as necessaryMeet targets like Quality, CSAT, AHT, Compliance, Attendance & AdherenceAdhere to internal policies to ensure compliance with legal parameters as well as company policies and proceduresEssential skills/knowledge/experience:Ability to provide Customer Service to existing customers over the phone, webchat & emailSkilled in handling a high volume of calls, chats, and emails with varying degrees of questions or concernsComfortable navigating multiple windows and tabs on a desktop computerPrevious experience working in a team environment, communicating with other agents and promoting a positive work ethicCustomer‑centric and focused on delivering excellenceComfortable navigating, or willing to learn multiple computer systemsPossess effective problem‑solving skills and deliver timely resolutionsOpen to working in rotational shiftsAbility to manage multiple priorities, multi‑task, and cross‑skill across all channels (Voice, Chat & Email)Ability to work in a target‑oriented environmentA good team playerProficient in written and verbal communication in EnglishPossess excellent interpersonal skillsPrevious experience working in customer service, preferably insuranceWe offer competitive salary packages featuring pension, health care, life assurance, laptop, phone, access to extensive training resources, and discounts within the larger Tata network.We provide health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.Diversity, Inclusion and WellbeingTata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.As a Disability Confident Employer, we offer an interview to applicants with disabilities or long‑term conditions who meet the minimum criteria for the role. Please email us at UKI.recruitment@tcs.com if you would like to opt in.If you are an applicant who needs any adjustments to the application process or interview, please contact us at UKI.recruitment@tcs.com with the subject line: “Adjustment Request” or call TCS London Office 02031552100 / +44 204 520 2575 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.Beware of Fraudulent offersThis is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third‑party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests You can write to UKI.recruitment@tcs.com to report any fraudulent activity.Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.Join us and do more of what matters. Apply online now.Seniority levelEntry levelEmployment typeFull‑timeJob functionCustomer ServiceIndustriesIT Services and IT Consulting and Insurance #J-18808-Ljbffr