Customer Service Associate
1 week ago
Before you apply to a job, select your language preference from the options available at the top right of this page.Job SummaryThis position provides a one-to-one customer service experience for UPS Preferred accounts. He/She analyses and resolves problems, solves tracing and claim inquiries, and maintains ownership of customer situations through resolution which may include follow-ups and making outbound calls.Working HoursThe earliest shift is from 8:00 AM to 4:30 PM, and the latest shift is from 9:30 AM to 6:00 PMSalary£ 23,820LocationNottingham City CentreResponsibilitiesAnswer inbound calls/emails from customers regarding, but not limited to, tracking enquiries, tracing, billing, brokerage issues, claims, UPS products and servicesResolve customer queries and making outbound calls/emails to ensure resolution.Maintain ownership of queries through to resolution ensuring the customer receives regular updates at appropriate intervals.Update and utilize in house systems to record customer activity.Provide customers with updates when service issues occur that may impact delivery or collection of their shipmentsAssisting customers with the correct UPS solution for business issues associated with, but not limited to, UPS products and services, UPS business technologies, tracking, billing and claims.Dealing with multiple, complex customer issues.QualificationsExcellent verbal and written communication skillsAbility to communicate effectively at all levels within the customers organisation and internallyInterpersonal SkillsProfessional, sincere and proactive interpersonal skillsThe ability to present a positive image of UPS, convey an eagerness, willingness and desire to assist customers on all inquiries.Problem solving skillsAbility to identify customers’ needs and resolving issues to customer’s satisfaction in a timely manner.Time Management SkillsResolving customer issues and following up with customers in a timely mannerHigh school diploma, GED, or international equivalentStrong oral and written communication skillsStrong problem-solving skillsPrevious customer service experience - PreferredEmployee TypePermanentSeniority levelEntry levelEmployment typeFull-timeJob functionOtherIndustriesTruck TransportationEEO StatementUPS is committed to providing a workplace free of discrimination, harassment, and retaliation. #J-18808-Ljbffr
-
Customer Service Associate
1 week ago
Nottingham, United Kingdom UPS Full timeJoin to apply for the Preferred customer associate role at UPS Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you...
-
Customer Service Associate
2 weeks ago
Nottingham, United Kingdom UPS Full timeBefore you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into...
-
Customer Service Associate
1 week ago
Nottingham, United Kingdom UPS Full timeBefore you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into...
-
Customer Service Associate
2 weeks ago
Nottingham, United Kingdom UPS Full timeBefore you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into...
-
Customer Service Associate
2 weeks ago
Nottingham, Nottingham, United Kingdom UPS Full time £23,820 - £40,992 per yearBefore you apply to a job, select your language preference from the options available at the top right of this page.Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into...
-
Customer Service Associate
2 weeks ago
Nottingham, Nottingham, United Kingdom Tata Consultancy Services Full time £25,000 - £35,000 per yearIf you need support in completing the application or if you require a different format of this document, please get in touch withat or callTCS London Office number / with the subject line: "Application Support Request".Role:Customer Service AssociateJob Type:PermanentLocation:Nottingham, UK, Onsite (5 days in the office)Are you looking to take on a role...
-
Customer Service Associate
2 weeks ago
Nottingham, United Kingdom UPS Full timeBefore you apply to a job, select your language preference from the options available at the top right of this page.Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into...
-
Customer Service Associate
2 weeks ago
Nottingham, United Kingdom UPS Full timeBefore you apply to a job, select your language preference from the options available at the top right of this page.Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into...
-
Customer Service Associate
2 weeks ago
Nottingham, United Kingdom UPS Full timeBefore you apply to a job, select your language preference from the options available at the top right of this page.Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into...
-
Customer Service Associate
1 week ago
Nottingham, United Kingdom Ups Full timeBefore you apply to a job, select your language preference from the options available at the top right of this page.Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into...
