Lead, Enterprise Project Manager

As Lead, Enterprise Project Management, you will manage a team that owns enterprise customer onboarding at Global Relay, a leader in the FinTech and RegTech space. Reporting to the Manager of Enterprise Services, you will lead, build, and train a team of Enterprise Project Managers in a high‑growth enterprise environment. You will be responsible for ensuring the Enterprise Project Management team reaches management‑set goals and work cross‑functionally with Global Relay teams to drive customer solutions. In this role, you'll lead a talented global team, balancing top‑quality customer service, optimization of workflows, and manage recruitment, learning and development, performance management, and career progression. This is a dynamic role for someone with excellent people and communication skills, who can quickly grasp technical concepts and confidently collaborate with teams across Global Relay. If you thrive on leadership, problem‑solving, and driving results, this is your opportunity to make an impact. Responsibilities Recruit, lead, and inspire a high‑performing team to achieve customer goals and objectives. Own and drive the Enterprise PMO responsible for engaging with the world's top finance and regulated companies. Develop and drive strategic best practices for enterprise customer project management. Create, drive, and evolve the department's strategic vision, translating the organizational roadmap and initiatives into actionable and structured departmental goals and tasks. Work with executive stakeholders on both customer and internal sides; demonstrate cross‑functional leadership. Act as a point of escalation for customers and internal stakeholders with complex problem solving, advise on complex cases, and attend client calls. Develop strong rapport with Global Relay internal stakeholders to promote service improvements and prioritize new feature enhancements based on customer and team needs. Report on and own KPIs for working with and onboarding enterprise customers. Qualifications Minimum 10 years of experience in SaaS customer onboarding and/or customer‑facing roles. 8+ years of management experience for mid‑to‑large size teams. Strong leader and motivator with a track record of exceptional performance. Goal‑oriented self‑starter demonstrating strong organization, attention to detail, creativity, resourcefulness, and leadership. Strong ability to manage multiple cross‑functional projects involving customers, processes, and systems simultaneously. Professional business manner with the ability to establish relationships with executive stakeholders. Outstanding communication and organizational skills with strong attention to detail. Excellent listening and interpersonal skills. Highly motivated and energetic, with strong analytical and problem‑solving skills. Strong work ethic with ability to multi‑task and prioritize in a fast‑paced environment. Compliance/finance industry knowledge or management consulting experience a plus. Company Overview For over 20 years, Global Relay has set the standard in enterprise information archiving with industry‑leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Benefits and Compensation We offer competitive compensation and benefits and all the other perks one would expect from an established company. Global Relay is a career‑building company. A place for big ideas, new challenges, and groundbreaking innovation. Here you can genuinely make an impact—and be recognized for it. Equal‑Opportunity Statement Global Relay is an equal‑opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. #J-18808-Ljbffr