Inside Sales Associate

Inside Sales Associate Location: Sheffield Office. Working hours: 37.5 hours per week. Hybrid: 2 days per week. About Insight Insight is a Fortune 500‑ranked global provider of hardware, software, cloud, and service solutions, offering guidance and expertise to help clients define, architect, implement, and manage technology today while transforming for tomorrow. Client Operations Team Operations is the heartbeat of Insight, delivering excellence to teammates, partners and clients. The Client Operations team manages the full client experience from purchase to pay, including order processing, back‑order management, and proactive communication with internal and external clients. As the day‑to‑day client‑facing contact, speed and professionalism are vital to ensure a good impression, enhance the company reputation, and secure repeat business. The Inside Sales Associate is a key member of this team, providing administrative support to divisional sales teams and working closely with other departments to maintain the highest levels of client and teammate satisfaction. Key Responsibilities Respond promptly to all internal and external client queries to optimise sales activities and provide the highest level of service. Collaborate with internal departments to ensure all client requests are picked up within relevant timescales. Ensure sales team compliance with Insight’s policies and procedures. Communicate directly with Insight’s distributors, chasing and following up items as required to ensure all client orders ship in line with requirements. Manage internal sales processes, including processing orders, contracts, quote generation and the conversion of maintenance renewals. Actively manage tickets raised, ensure escalation when appropriate, and update information on an ongoing basis. Manage online catalogues to ensure pricing and parts are updated and correct for client visibility. Occasionally contribute data to sales pitches, requests for information, and proposals under the guidance of the Inside Account Manager or Executive Account Manager. Key Skills and Experience Required Experience working within a high‑performing team in a fast‑paced, target‑driven environment. Relevant professional Business Administration qualification, accreditation or certification. High level of written and spoken English. Confident, outward‑looking, proactive communicator. Fully conversant with Microsoft Office suite (Outlook, Excel, Word) and previous experience using administration and ordering systems such as CRM. Excellent time‑management skills and ability to work unsupervised, to tight deadlines; demonstrates general IT product knowledge of current information technologies. Articulate, numerate, and able to communicate well at all levels within the organisation and with external clients. Experience working within a globally diverse environment, showing an understanding of and keen interest in equality, diversity and inclusion. Ability to understand client needs and collaborate effectively with teammates. Previous working experience gained in a sales environment. Ability to learn new systems/processes quickly and effectively. A strong team player as well as a proactive individual contributor. About Insight We believe giving you the freedom to think big and empowering you to reach your full potential will enable us to achieve the best outcomes. Along with excellent benefits and a compelling reward package, we offer the opportunity to work in a supportive environment with a high level of autonomy and creativity—our average employee tenure is over six years. We strive to display our core values of Hunger, Heart, and Harmony every day, and it’s these values that guided Insight from its garage origins in 1988 to becoming a Fortune 500 company today. Application Details Insight is an equal opportunity employer, committed to achieving diversity and equality within our organisation. We seek out people from diverse backgrounds and encourage you to apply. We will endeavour to contact you within five business days if your profile matches this role. If you do not hear from us within that timeframe, please presume that on this occasion your application was not successful. Seniority Level Not applicable Employment Type Full‑time Job Function Other Industries IT Services and IT Consulting #J-18808-Ljbffr