Complaints Handler

2 weeks ago

Preston, United Kingdom Davies Full time

Complaints Handler Department: Claims Management Employment Type: Permanent - Full Time Location: Preston Description Complaints Handler Location: Preston office - hybrid after probation - then 50% in the office and 50% remote per month Hours: 37.5 hours per week, Monday-Friday Davies are currently recruiting people who are passionate about excellent customer service and helping people in their time of need. We are looking for a Complaints Handler to join our team in Preston who will act as a central point of contact for internal, and external customers in the resolution of complaints. We’re looking for confident people who remain calm under pressure and have experience of dealing with difficult conversations. Being able to resolve an issue for a customer from start to end is a rewarding feeling, so we would like to hear from anyone with transferable skills who has experience with customer facing roles and telephone/written communication. What will your day look like: Acknowledging and investigating new complaints (Tier 1); introducing yourself to the customer/policyholder, and letting them know you are now personally managing the situation for them by telephone You then have the autonomy and responsibility to coordinate with all areas of the business to resolve the situation for the customer, so you’ll be a proactive person eager to get involved with other teams to make things happen and take action Resolving complaints and issuing FRL (Final Response Letters), post calling the customer / policyholder with the resolution of their complaint Responding to queries from the operational team Any other reasonable duties assigned by one of our Team Managers or Operations Manager Knowledge and Abilities: Although we prefer those with a good level of previous industry experience, it’s not essential as we offer full support and training You do need to have a high level of written communication, as high-volume creation of accurate emails and letter writing is part of this role We value transferable skills and qualities and focus on what you can bring to the role Understand the value of delivering great customer service Ability to deal with challenging conversations confidently and calmly Delivering outcomes including adapting a sensitive approach where required Benefits Career & Purpose Davies Innovation Lab Leadership training programme Funding for professional qualifications Thrive at Davies; learning opportunities Environmental & Social The Davies Foundation Local charity funding Pennies To Heaven Employee Resource Groups Employee volunteering programme Financial Health Pension, 5% employee and 5% employer contribution My Choices at Davies provides; High Street discounts and Financial wellbeing hub Life assurance: x4 Refer a Friend Cycle to Work Scheme Lease car salary sacrifice Davies Incentive Plan Enhanced maternity, paternity and adoption pay Mental, Physical & Emotional Wellbeing Wellbeing centre; move, munch, money & mind focus Discounts with 100's of UK retailers EAP; 24/7 confidential helpline 25 days holiday, increases to 26 days after 5 years and 27 after 10 years Flexible working; hybrid, work from home or join a collaborative office space Dress for your day Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan #J-18808-Ljbffr

  • Complaints Handler

    3 weeks ago

    Preston, United Kingdom Eden Brown Full time

    Eden Brown are seeking a highly efficient and experienced Permanent Complaints Handler to work for a well known Housing Association in Lancashire The role as Complaints Adviser is working 37 hours a week and fully in the office with no hybrid option As the Complaints Adviser the role will involve: - Dealing with Customer complaints over the phone - Liaising...

  • Complaints Handler

    4 days ago

    Preston, United Kingdom Eden Brown Full time

    OverviewEden Brown are seeking a highly efficient and experienced Permanent Complaints Handler to work for a well known Housing Association in Lancashire. The role as Complaints Adviser is 37 hours a week and is fully in the office with no hybrid option. Apply now to be considered. Eden Brown is committed to equality in the workplace and is an equal...

  • Complaints Handler

    1 week ago

    Preston, United Kingdom Davies Full time

    **Description**: **Complaints Handler - 12 Months FTC Maternity Cover** Location: Preston Position: 12 months Fixed Term Hours: 37.5 hours per week Monday - Friday (rotational shift 08:00am, 08:30am or 9:00am starts with occasional Saturdays when required, day in lieu given current week) **Provisional start date - 28th of April 2025** The Davies Group are...

  • Complaints Resolution Specialist

    2 weeks ago

    Preston, United Kingdom Davies Full time

    A leading service provider in Preston is seeking a Complaints Handler to act as a point of contact for customer complaints. This role requires excellent customer service skills, the ability to handle difficult conversations, and a drive to resolve issues effectively. The position offers a hybrid working model after a probation period, providing both office...

  • Senior Claims Handler

    6 days ago

    Preston, United Kingdom Davies Group Full time

    **SENIOR CLAIMS HANDLER - PRESTON** **Monday-Friday (1 in 4 Saturday mornings) - 37.5 hours per week** We are currently seeking an experienced Claims Handler to manage more technically complex and high-profile claims to the highest of standards. You will also be providing support and assistance to all team members in relation to any technical queries and...

  • Insurance Team Leader

    2 weeks ago

    Preston, United Kingdom Davies Group Full time

    **What will your day look like**: - Ownership and oversight of the claims handling team, including management of team workload - Managing a mixture of remote and office based claims handlers - Development of claims handlers to achieve client SLA’s via support and coaching - Ensure a high level of staff engagement - Attend Client Review Meetings where...

  • Team Leader

    1 week ago

    Preston, United Kingdom Davies Group Full time

    **Team Leader - Preston** **Monday-Friday; between 8am - 6.30pm** **1 in 6 Saturdays; 8am - 5pm (37.5 hours per week)** Davies Group are currently looking for a Team Leader to support a busy claims team within our Preston office. Joining Davies as our new Team Leader means that you’ll play a key part in managing a team dedicated to the management of...

  • Team Leader

    2 weeks ago

    Preston, United Kingdom Davies Group Full time

    **Team Leader - Preston** **Monday-Friday; between 8am - 6.30pm** **1 in 6 Saturdays; 8am - 5pm (37.5 hours per week)** Davies Group are currently looking for a Team Leader to support a busy claims team within our Preston office with occasional travel to other sites. Joining Davies as our new Team Leader means that you’ll play a key part in managing a...

  • Niche Claims Team Manager

    1 week ago

    Preston, Lancashire, United Kingdom Davies Full time £40,000 - £70,000 per year

    Department:Claims ManagementLocation:PrestonDescriptionDavies are looking to recruit a dedicated Team Manager to support our busy claims team in Preston. Joining Davies as our new Team Manager means that you'll play a key part in managing a team dedicated to the management of claims for numerous clients. So, you'll need to come to us with a strong Claims...

  • Insurance Team Leader

    7 hours ago

    Preston, United Kingdom Davies Group Full time

    **Team Leader** **Preston, PR2 9NZ** **37.5 hours per week** **Monday-Friday (1 in 3 Weekends)** **#INDHP** **Why would you join Davies?** At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work! You will be valued and supported and receive excellent...