Insurance Team Leader

**Team Leader**

**Preston, PR2 9NZ**

**37.5 hours per week**

**Monday-Friday (1 in 3 Weekends)**

**#INDHP**

**Why would you join Davies?**

At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work You will be valued and supported and receive excellent benefits including but not limited to:

- Reward platform - discounts for over 800 retailers
- 25 days holiday (rising with service plus option to purchase up to 5 extra days a year)
- Development, training, and professional qualifications

Davies are looking to recruit a dedicated Team Leader to support our busy claims team in Preston. Joining Davies as our new Team Leader means that you’ll play a key part in managing a team dedicated to the management of claims for numerous clients. So, you’ll need to come to us with a strong Claims background, and the appetite to lead a team in a fast-paced and continually evolving environment.

**What will your day look like**:

- Ownership and oversight of the claims handling team, including management of team workload
- Managing a mixture of remote and office based claims handlers
- Development of claims handlers to achieve client SLA’s via support and coaching
- Ensure a high level of staff engagement
- Attend Client Review Meetings where appropriate
- Conducting regular performance and audit reviews, include annual PDR’s
- Managing claims handler absences
- Continuous improvement focus leading excellent customer service and technical delivery of claims
- Complaint escalation point
- Ensure Key Performance Indicator targets are reached and maintained.
- Oversight of payment audit approval process to defined limits
- Involvement in recruitment and interview processes for claims handler/administrator roles

The above is not an exhaustive list and may change with the overall business objectives of the Company.

**Abilities And Knowledge**:

- A genuine passion for people management
- The confidence and gravitas to act as an efficient escalation point: Claims and team related queries / Complaints
- Experience of Customer Service and Claims Management in an insurance background.
- Flexibility and adaptability.
- The ability to organise own workload.

**A bit about Davies**:
We are a global team of more than 6,500 professionals and growing, operating across the UK, Ireland, the US, Canada & Bermuda. Specialising in professional services and technology firms, working in partnerships with leading insurance, which are highly regulated, global businesses.

We are a multi award-winning specialist professional services and technology business. We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation & change management.

**Our values**:
Davies is a community of outstanding people. We welcome different perspectives, support each other’s ambitions, and grow together. In a fast-changing business environment, we adapt and look ahead. We succeed because we are multi-talented: in the skills of our teams, specialisms, and sector expertise. Working together, we are greater than the sum of our parts.

We are **D**ynamic - We readily adapt to the changing environment. We strive for what’s next. We relentlessly seek more: for our business, our clients, our colleagues, and our communities.

We are **I**nnovative - We are solution-focused. We have an entrepreneurial mindset. We are empowered to discover new paths.

We **S**ucceed together
- We support each other to grow. We value different perspectives, ideas, and experiences. We make an impact in our communities.

We are **C**onnected - We are united under one mission. We believe in the power of Davies to make a difference. We are greater than the sum of our parts.

We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£27,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Referral programme
- Store discount

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£27,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee discount
- Employee stock ownership plan
- Free parking
- Gym membership
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Store discount

Ability to commute/relocate:

- Preston, PR2 9NZ: reliably commute or plan to relocate