Inside Sales Executive

Description The Inside Sales Executive is the first point of contact for new leads; converting prospects into customers and providing professional and efficient onboarding journey. The Inside Sales Executive will also be responsible for converting customers who have expired and left Achilles. Location - either Abingdon or Belfast Key Responsibilities Selling a range of Achilles products & services to prospective customers Cross-selling & upselling to maximise revenue opportunities Manage the annual subscription renewal process for designated accounts Achieve monthly quarterly and annual sales objectives Follow up database mail shots by telephone to establish sales leads Supporting Buyer-led campaigns to onboard new Suppliers Retention Build rapport with customers; understanding their needs and recommending appropriate solutions for expired suppliers Proactively review customers' accounts, to advise how the customer can achieve more value from the subscription Promote usage within Supplier organisations through reporting & insights Maintain optimum customer experience & satisfaction Advise customers on steps to achieve greater visibility & value, for example; changes to questionnaire data, profile & product code updates, meet the buyer events and online training tools Recommend additional products and services that can add value to the customer Manage win-back process where Supplier subscriptions have lapsed Data Quality Maintain CRM system (MS Dynamics) with customer information, contact log, pipeline stage and notes Create customer profiles within CRM, using questioning to identify customer needs, business cycles, growth plans and product offerings Team Attend monthly team meetings to discuss issues, suggestions, and improvements relating to the running of the sales team. Take part in morning huddles to review previous day and to set daily objectives To work within a framework of corporate standards and policies. Develop new skills through attendance at formal training, participating in group workshops, and undergoing coaching with experienced agents Uses communication styles that are appropriate to the needs and interests of customers and stakeholders Proactively identifies repeated problems or barriers to customer service and takes steps to resolve these Asks questions to gain a clear understanding of customer's problems or complaints Keeps customers informed of progress Achieving Results Plans and structures own work in order to achieve agreed objectives Strives to deliver within agreed deadlines Thinks carefully about how to make the best use of their time Balances quality standards with the need to meet deadlines Supporting Colleagues Treats others with respect, fairness, and consistency Makes time available to help others when asked Uses their skills and knowledge to make things easier for others Thinks about the impact of their own work and performance on others in the team Structured Selling Sector knowledge Working knowledge of MS Office applications Experience Previous experience in an Inside Sales or Customer Service role Qualifications No mandatory qualifications required Person Specification – Competencies Drive & Motivation Addresses multiple demands without losing focus or energy Increases efforts in the face of difficulties or obstacles and recovers quickly after setbacks Remains calm and focused during stressful or challenging situations; concentrates only on things they can control or influence Encourages others during challenging times with their positive, can-do attitude Influencing Successfully employs more than one influencing strategy or tactic when trying to persuade others Effectively employs bold, unusual, or dramatic steps to persuade and convince others Rehearses or role-plays conversations or presentations to get feedback on their intended approach Anticipates the effect of their approach on others Benefits Pension or retirement benefits Health insurance cover Paid Annual Leave / PTO Charity / Volunteering Day Family friendly policies Flexible working practices (dependent upon role and location) Health & Wellbeing initiatives #J-18808-Ljbffr