Customer Service Manager
2 days ago
The Customer Experience team have a great opportunity for a Customer Service Manager to join the Barchester family responsible for the performance of our outsourced customer service contact centre team, as well as a small internal team Managing online reviews (google and CHUK reviews) and all social media customer contact. Working remotely with monthly visits to Newcastle and London.As a Customer Service Manager, you will drive performance of the contact centre via various channels. You will lead effective, empathetic customer communication and solve complex issues with support from stakeholders. You will oversee the service performance of the outsourced customer care team to ensure KPIs and SLAs are achieved and a high quality of service is delivered to customers. You will drive process and cultural improvement in operations through identifying trends and opportunities to improve service levels.Barchester Healthcare is one of the UK’s market leading healthcare providers being the second largest in the UK with over 250 care homes and hospitals across the country. With a successful new builds programme with 10 new build homes being built and opened every year for the next three years, we are rapidly and successfully expanding.Role and responsibilities:Ensuring the outsourced Customer Care Team deliver performance and a high quality of serviceDrive performance at the Contact Centre focussed on commercial opportunity, removing waste calls and contacts where possible to focus on possible admissions to drive occupancyEnsure team leaders are reviewing calls and providing feedback and coaching to team members to drive quality improvementsEnsure optimum use of the ConneX CRM system at the Contact Centre as main first point of contactManage online reviews (google and CHUK reviews) and all social media customer contact from customers ensuring any comments are in line with the BHC tone of voice and support a premium service and reassure customersWork with 3rd party company to ensure Interactive Voice Recording (IVR) is fit for purposeMonitor, measure and review your team’s performance, recognising great contributions, provide constructive feedback and handle any performance issues effectivelyPromote, support and plan the continuous development of your team, utilising standard programmes and other resourcesIdentify change, drive continuous improvement and lead initiatives to simplify and streamline our processesSupport and continuously improve our industry leading customer relationship management system that supports us to grow our communities by building trust and enabling meaningful conversationsRequired skills and experience:Understand brand tone of voice and able to write in line with set minimum standardsDemonstrate an exceptional ability to handle customer complaints and difficult conversations effectively in a previous roleHave customer journey mapping experience particularly on contact centre’s and complaints journeysHave keen attention to detailAbility to effectively prioritise workloadSelf-motivated, target driven and a creative thinkerConfident in managing the performance of a larger team to deliver results and outstanding premium careRewards package:£36,000 per annumGenerous car allowance of £6.5kAnnual bonus25 days holiday plus bank holidaysLife coverAccess to a wide range of retail and leisure discounts at big brands and supermarketConfidential and free access to counselling and legal services #J-18808-Ljbffr
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Customer Service Executive
4 days ago
Milton Keynes, United Kingdom Premier Service Ltd Full time**Service Desk Support with weekend cover** Are you looking for a role that will provide you with a fantastic opportunity to showcase your organisational prowess and excel in a dynamic environment? Are you the kind of person that can spot a spelling mistake at 50 paces? Do you take pride in your accuracy? Would you lose sleep over a simple...
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Customer Service Manager
1 week ago
Milton Keynes, United Kingdom EAC Consulting Group Full timeEAC Consulting Group are representing a leading technology service provider based in Milton Keynes. They are looking for a Customer Service Manager who will report to the Senior Customer Service Manager and work alongside them to develop a team of high-performingCustomer Service Executives. This position offers fantastic development opportunities. **On...
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Customer Service
1 week ago
Milton Keynes, United Kingdom Jackie Wilsher Staff Service Full timeWe are currently recruiting for a well established company based in Milton Keynes who are seeking a Customer Care Team Leader to join their team. The working hours are 9am-5:30pm - Monday - Friday. This role involves a large element of customer service,therefore, lot's of experiance is required. **Purpose of the role**: Oversee daily operations of a...
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Customer Service Manager
2 weeks ago
Milton Keynes, United Kingdom Adecco Full timeJob Title: Customer Service Manager Location: Princes Risborough Contract Details: Permanent, Full Time Hours: Monday - Friday, 8am - 5:30pm (40 hours a week) Salary: Competitive salary Benefits & Perks 27 days holiday + bank holidays Pension scheme BUPA Private Medical for Employee and Family, after probation Life Assurance Cover for 3 x salary Free Car...
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Roving Facilities Manager
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Compliance Manager - Facilities Management Full time £40,000 - £44,000 per yearWe are currently recruiting on behalf of a niche property managing agent who are looking to add a Roving Facilities Manager to their team. Potential candidates will lead the delivering high quality facilities management service for the benefit of clients and occupiers across a portfolio of retail assets across Greater London.Responsible for the recruitment...
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Senior Customer Service Manager
12 hours ago
Milton Keynes, United Kingdom EAC Consulting Group Full timeEAC Consulting Group are representing a leading technology service provider based in Milton Keynes. They are looking for a Senior Customer Service Manager who will report to the Customer Success Director. This is a pivotal role leading a division of thecustomer success team, supporting the continued delivery of world-class service. This position offers...
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Customer Service Team Manager
1 week ago
Milton Keynes, United Kingdom Return on Investment Ltd Full timeWe are looking to recruit a Team Manager to lead, support and motivate the Customer Service Team responsible for our Kia Client. We currently offer a hybrid working model, supporting our client service level agreements, and providing flexibility to our employees. You will have a great blend of 3 days per week in our Milton Keynes office working alongside...
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Customer Service Manager
1 week ago
Milton Keynes, United Kingdom Atlantic Data Ltd Full time**Who are Atlantic Data?** We specialise in web-based software solutions, assisting our clients with the streamlining of essential HR, recruitment, and DBS processes. Through a mix of innovative technology and operational excellence, we’ve become a leading provider of criminal recordchecking services in the UK. **What’s the role?** As our new Customer...
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Customer Service
2 days ago
Milton Keynes, United Kingdom Tenacore UK Ltd Full timeEvery day, we're dedicated to saving hospitals throughout the UK and Ireland money on their medical equipment repairs and accessories. We're seeking a meticulous and customer-focused individual to join our team and help us provide our customers with the highest level of service. **Responsibilities**: - Communicating with customers about their orders,...
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Customer service Team Manager
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Policy Expert Full time £40,000 - £60,000 per yearTeam Manager 6 month secondment - Customer serviceLooking for a new challenge to develop your leadership skills and make a meaningful impact? This Team Manager position is your chance to grow, lead, and inspire in a dynamic and vital area of our business.As part of our management community, you'll lead with purpose and precision, fostering a culture where...
