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Operations Coordinator
2 weeks ago
Operations Coordinator We are currently seeking a proactive and detail-oriented Operations Coordinator to join our dynamic Operations team. This is an excellent opportunity for a skilled professional with a strong background in operations and logistics who thrives in a fast-paced environment. You will play a pivotal role in supporting our e-commerce, logistics, and administrative functions. Customer Communications Handle customer communications regarding orders, deliveries, stock availability, and product queries. Accurately process e-commerce sales across platforms such as our website, Amazon, eBay, and B&Q. Manage Klarna payments and ensure accuracy of transactions. Monitor and manage back orders daily. Notify Team Managers of any out-of-stock items. Email & Customer Communication Ensure appropriate delivery services and payment methods are applied. Respond to customer enquiries in a timely, professional, and accurate manner. Log, resolve, and follow up on customer issues and internal tasks. Logistics Coordination Coordinate daily with logistics partners regarding order dispatch and issue resolution. Handle claims related to damaged or failed deliveries, including documentation. Provide Proofs of Delivery (PODs) upon request. Administrative Support Track outstanding back orders and follow up as required. Report any stock inconsistencies to the Line Manager. What We’re Looking For Minimum 2 years of experience in operations and logistics. Strong IT skills and confidence with numerical data. Excellent written and verbal communication skills. Ability to work well under pressure - both independently and within a small team. Organised, self‑motivated, and solutions‑focused with a positive “can‑do” attitude. Working Hours Monday to Friday, 08:00-17:00 40 hours per week This is a fully office-based role located at our South Gyle site in Edinburgh. Job Types: Full-time, Permanent Pay: £25,807.00 per year Benefits Company events Company pension Cycle to work scheme Free parking On-site gym Schedule 8 hour shift Day shift Monday to Friday Location & Commute Edinburgh EH12 9GD: reliably commute or plan to relocate before starting work (required) Experience Required Operations & Logistics: 2 years (preferred) Administrative: 2 years (preferred) #J-18808-Ljbffr
