Chapel Door Attendant – Grade C

6 days ago


Plymouth, United Kingdom Plymouth City Council Full time

Overview Job Category: Commercial Location: Weston Mill Cemetery & Crematorium, Plymouth City Council Hours Per Week: 37.00 Start Date: Immediate start Start Time: 09 : 00 End Time: 17 : 30 Salary: £12.18 Responsibilities Ceremonial duties to include receiving the funeral cortege, family and mourners and usher into the chapel and traffic management (50%). Assist members of the public, funeral directors, clergy, celebrants and contractors with enquiries and activities (30%). Sites and buildings open and available during operating hours (5%). Audio visual equipment checked regularly throughout the day (5%). Chapel, Waiting Room, Toilets and Book of Remembrance rooms well maintained and safe for mourners and other visitors throughout the day (5%). Displaying floral tributes in the flower viewing area throughout the day (5%). Essential qualifications / knowledge Either 2 GCSE’s Grades A – C (9-4) in English and Maths or equivalent in literacy and numeracy commensurate with the grading of the post. Customer service knowledge Customer service knowledge. Essential experience Demonstrable experience of working in a sensitive and compassionate service. Experience of giving information and signposting customers in a sensitive and professional manner on an individual or group basis. Experience of providing excellent customer service. Essential skills Communication skills required to exchange information verbally and ability to signpost customers and tactfully respond to their enquiries and complaints. Judgement skills are required for identifying straightforward solutions to simple problems. Customer care skills are required to deliver an excellent service to customers. Team working skills and the ability to work together with colleagues to deliver a cohesive, joined-up service to customers. Time management skills to prioritise demand appropriately, be punctual and meet deadlines. #J-18808-Ljbffr



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