Operations Manager

About the Angelou Centre For over 30 years, the Angelou Centre has stood with Black and racialised women and children. We are a Black‑led organisation based in Newcastle, specialising in support for those at risk of or affected by domestic abuse and other forms of Violence Against Women and Girls (VAWG). We provide trauma‑informed, culturally responsive services that help women, children and young people recover from violence, abuse and discrimination—rebuilding safety, confidence and independence. Operations Manager – Key Responsibilities Provide oversight across administration, compliance, governance, facilities and HR to ensure the Angelou Centre operates effectively and efficiently. Ensure the Centre is safe and welcoming for staff and service users, maintains compliant and efficient operational systems, and delivers key projects on time and to high standards. Design and embed systems that strengthen work and improve the workplace. Operational Oversight & Administration Ensure operational systems are fit for purpose, regularly reviewed and continuously improved across the organisation, including recording of assets, filing, archiving and record‑keeping. Oversee the management, safety and maintenance of the Angelou Centre’s main building, ensuring compliance with health & safety and building regulations. Manage relationships and contracts with suppliers and maintenance providers. Lead on compliance with all statutory and regulatory requirements, including Charity Commission, Companies House, Health & Safety, employment law and safeguarding. Lead on GDPR compliance and ensure data protection standards are met across the organisation. Oversee operational systems, IT infrastructure and contracts with service providers to support efficient and secure working. HR & People Management Oversee HR systems and processes, ensuring compliance with employment law and best practice. Maintain and improve organisational and HR policies, procedures and processes ensuring confidentiality and compliance. Lead the design and delivery of the Angelou Centre’s HR strategy, ensuring alignment with vision, values and strategic plan. Develop and implement a Learning & Development framework to build staff and volunteer skills, leadership capacity and career progression. Oversee recruitment, induction, probation, appraisal and performance management processes in close consultation with team leads. Embed equality, diversity and inclusion principles across all people management practices. Monitor HR metrics (turnover, training uptake, performance reviews) and provide quarterly reports to the Executive Director and Board. Leadership & Governance Act as a member of the Senior Leadership Team, contributing to strategic planning and organisational decision‑making. Ensure effective governance administration, including Board support, policy reviews and risk management. Develop and maintain operational risk registers and ensure mitigation measures are in place. Provide timely HR, operational and project delivery reports to the Executive Director. Support Board recruitment, induction and ongoing training. Represent the Angelou Centre at relevant strategic forums, networks and events. Prepare and submit quarterly trustee reports to Board meetings, summarising KPIs, key achievements, challenges and upcoming priorities. Experience & Skills Proven experience in senior administration roles and project management. Proven experience in HR policies and best practices. Strong track record in operational management, including facilities oversight, compliance and supplier/contract management. Demonstrable experience in project management, including planning, delivery, monitoring and evaluation of multi‑stakeholder projects. Experience in designing and delivering training, staff development programmes and wellbeing initiatives. Proven experience in HR policy development and staff training. Experience in developing and maintaining operational systems, including HR records, governance administration and regulatory compliance. Experience in leading diverse teams, setting objectives and managing performance. Experience of maintaining and developing services that meet the needs of Black and minority women and children. Solid experience in finance would be an asset. Knowledge & Qualifications Strong knowledge of UK employment law, safeguarding legislation, GDPR and charity governance requirements. Knowledge of health & safety, building compliance and risk management processes. Understanding of equality, diversity and inclusion best practice in a workplace setting. Awareness of the barriers and systemic inequalities experienced by Black and racialised women. ACIPD Level 5 or equivalent HR qualification (or significant experience at an equivalent level) would be a plus. Values & Approach Commitment to the Angelou Centre’s vision, values and black feminist ethos. Empathy, kindness and cultural competence, with a commitment to supporting Black and racially minority women. Strong commitment to equality, diversity and inclusion, and an ability to embed these principles in HR and operational practices. Ability to work flexibly and respond to crisis situations with a trauma‑informed approach. Proven track record of collaborative leadership and fostering a positive, inclusive organisational culture. Posting Information Subject to Enhanced DBS Disclosure. Subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure and Barring Service check will be required. Candidates must be eligible to work in the UK. Open to women* only (exempt under the Equality Act 2010 Schedule 9, Part 1). Additional Details Seniority level: Mid‑Senior level; Employment type: Full‑time. Location: Newcastle Upon Tyne, England, United Kingdom. Base pay range and contact details are available upon request from the recruiter. #J-18808-Ljbffr