Receptionist / Administrator

As a Receptionist/Administrator at Gables Medicentre, you will be the welcoming face and supportive first point of contact for our patients across our Bedworth and Holbrooks sites. This role is central to the smooth running of our practice where you will help patients access the care they need, support our clinical and administrative teams and contribute to a positive, professional experience from the moment patients get in touch.You will handle a variety of tasks including managing enquiries, supporting appointment processes and ensuring information flows efficiently through the practice. Each day brings opportunities to help people feel listened to, reassured and guided, making this an ideal role for someone who is organised, friendly and committed to excellent patient service.If you enjoy a fast-paced environment, take pride in delivering high-quality work and want to be part of a team that cares about its community, this is a great opportunity to grow your skills within a supportive and professional primary care setting.Main duties of the jobIn this role, you will support patients throughout their journey with the practice whether greeting them at reception, answering calls or responding to online queries. You will manage appointment requests, pass on messages accurately and help ensure patients are directed to the right services in a timely and helpful manner.Behind the scenes, you will play a key part in keeping the practice organised. This includes maintaining accurate records, processing correspondence, supporting clinicians with essential admin tasks and ensuring the reception area remains welcoming and well-presented. You will also help coordinate daily workflows, assist colleagues during busy periods and contribute to the overall efficiency of the practice.This role is well suited to someone who enjoys working with people, is calm under pressure and values being part of a strong, supportive team.About usAt Gables Medicentre, you will join a friendly, supportive and professional team that works closely together to deliver high-quality care across our Bedworth and Holbrooks sites. We pride ourselves on fostering a positive atmosphere where teamwork, communication and respect are at the heart of everything we do.You will be supported by experienced colleagues who are committed to helping you settle into the role and develop your skills. Even on busy days, we work collaboratively to maintain a calm, organised environment that enables staff to do their best work and patients to receive the support they need.We value reliability, compassion and a strong work ethic as well as encouraging continuous learning and personal development. Working with us means joining a practice that values its staff, promotes a caring and inclusive culture and offers a rewarding opportunity to contribute to your local community.Job responsibilitiesKey ResponsibilitiesReceptionReceivingpatients, consulting with members of practice teamProcessingpersonal and telephone requests for appointments, telephone consultations andensuring callers are directed to the appropriate healthcare professionalRegister newpatients, checking all details for accuracy and enter on computer registrationlinkTaking messagesand passing on informationInitiatingcontact with and responding to requests from patients, other team member andassociated healthcare agencies and providersGeneral AdministrationProcessing anddistributing paper correspondence received into practiceProcess outgoingmail taking to post office and logging in post bookFiling andretrieving paperworkComputer dataentry/data allocation and collation; processing and recording information inaccordance with practice proceduresProvidingclerical assistance to practice staff as required, including word/dataprocessing, filing, photocopying, and scanningKeeping thereception area, notice boards, leaflet etc. tidy and presentableCoversickness/annual leave and work reasonable overtime when required.Perform any otherrelevant and reasonable duties that may be requested by the Practice Manager,reception manager or partners.Undertakestatutory and mandatory training as required.To provide anefficient word processing service for GPs and health professionals as required.This includes the typing of letters, patient referrals, etc. in an accurate andquality manner.To makeappointments, bookings and admissions as required.To establish andmaintain filing and administrative systems so that written or computerinformation is easily accessible and secure.File patientrecords and correspondence in patient medical records.To receiveincoming and initiate outgoing telephone calls in order to facilitate timelyand appropriate communications with others, taking messages and dealing withappropriate queries.To assist withthe gathering of information re QOF, Audits, Enhanced service data whenrequired.To provide coverfor members of the team during periods of sickness and annual leave.Carry outadministrative tasks relating to patient records, including filing, documentmanagement and ensuring patients can access reports, prescriptions and thatthey are easily accessible.Scanning DutiesScanpatient-related documents onto their medical record using read codes as agreedby the clinical teamAdd anyadditional information about the source of the documentForward thedocument to the doctor or nurse who initiated the referral or who is mostappropriate to receive the informationEnsure incomingletters are scanned onto the patient record within a 48/72-hour timescaleScan all internalpaper documents on to the relevant patients record and then store thedocuments in line with surgery procedures.Appointment SystemManagementBook/edit/cancelappointments and recalls ensuring sufficient information is recorded toretrieve medical record.Monitoreffectiveness of the system and report any problems or variations required.Deal with homevisit requests, carefully noting all detailsMedical RecordsManagementRetrieve andrefile records as required, ensuring that strict alphabetical order is adheredto.Ensurecorrespondence, reports, results, etc., are filed in correct record.Ensure recordsare kept neat and tidy and in good repair with all necessary informationrecorded correctly on the outer cover.Processing repeatprescriptions in accordance with practice guidelinesHanding completedrepeat prescriptions to patient and checking names and address.Consultation RoomPreparationsClearing andre-stocking of consulting rooms as requiredConsulting roomsprepared in readiness for each consulting session.Rooms are checkedat the end of each consulting session and left tidy and secure.Person SpecificationQualificationsNVQ level 2 or equivalent Business/admin or customer service experienceExperienceMinimum of working in similar environment for 1 yearAble to use EMIS clinical computing system, however full training is availableExperienced GP ReceptionistDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.£12.21 to £12.40 an hourDependent on experience #J-18808-Ljbffr