Recovery Negotiator

2 weeks ago

BexhillonSea, United Kingdom Hastings Direct Full time

**Recovery Negotiator** you'll play a key role in supporting our Recovery department. Whether you're new to claims or recovery work, we’ve got you covered with full training to help you succeed.If you bring strong administrative skills, excellent communication abilities, and a background in customer service especially in phone or web chat environments this role could be the perfect fit for you**Location:** Our fantastic Bexhill office, which is next to the seafront, and only a short walk from Collington station. **Role Purpose:** Your duties will include setting clear expectations, providing regular updates to stakeholders, collecting evidence, and actively advancing claims to ensure they are closed as non-fault, thus preserving our customer's no-claims discount. **Previous claims or recovery experience****Strong customer service skills**with a background in telephony-based roles. **Solid administrative skills**with a proactive and organized approach to work. **Good IT proficiency,****Proven problem-solving ability**and a track record of delivering results. **What we offer:** Join us and you’ll find a different way of doing things. We call it the 4Cs. So, we focus on getting it right for our colleagues, customers, company and community. **Benefits you’ll receive:**and check out the **what we offer** tab to learn more.Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 4 million customers in the UK, employing over 4,600 colleagues. Our vision – to be the best and biggest digital insurance provider in the market.It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have fun along the way.
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