IT Support Technician

2 weeks ago

WaltononThames, United Kingdom Flow Control Engineering Full time

Our client is a leading provider of integrated control and automation systems (lighting, climate control, audio/video control) for homes, offices, schools, hospitals and hotels.

Working from a specialist part of the global Technical Support team, you will work closely with internal and external stakeholders to determine and resolve problems, implement the best practices and allow customers to make optimal use of products.

Job Responsibilities

* Provide support, guidance and information, both on a hardware and software level

* Take ownership of technical challenges and technical projects

* Support complex implementations with Microsoft Teams & Exchange, Zoom and/or other Cloud based integrations

* Commission and support Smart Camera Support systems

* Detect, define and fix problems

Your Profile

* Very good communication skills in German or Spanish, as well as good English. Knowledge of another European language is a plus

* A bachelor’s degree or equal experience in IT with solid programming experience

* Experience with meeting room solutions like Microsoft Teams Rooms or Zoom Rooms is a plus

* Experience with intelligent video or smart camera systems is a plus

* Experience with customer facing role is a plus

Our Offer

* A dynamic and enthusiastic working environment

* Fulltime and varied job in an international company

* Hybrid working – there is a possibility to work 2 days from home after your training period

* Full training program during the first few months to train you to become an expert in our products

* Dedicated and personal career path focused on your individual development

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