Corporate Receptionist, Part-Time

Join to apply for the Corporate Receptionist, Part-Time role at Rapport Guest Services. Location: Central LondonContract: Part-time, PermanentHours: 15 per week (Mon–Fri, 12 PM – 3 PM) About the Company Rapport is an award‑winning specialist company that provides corporate organisations with fully managed front and back‑of‑house guest services. Our tailored services are delivered to clients in major cities in the UK, Ireland, the US and Hong Kong, including a range of blue‑chip companies of all sizes. Main Responsibilities Providing the highest level of service and care to all of our client’s employees and visitors in line with service level agreements and set policies and procedures throughout the Client's Ground Floor receptions, including lobby hosting. Delivering excellent guest service and welcome, ensuring all guests are acknowledged in a professional manner according to the defined procedure with eye contact and a friendly smile. Maintaining a strong awareness of business activity and building facilities (to advise and direct guests appropriately), and communicating all updates to your team members. Proactively dealing with enquiries and requests in person, via the telephone or email, in a timely and professional manner. Communicating effectively with peers and the management team, displaying accuracy and attention to detail both in verbal and written communication. Communicating to the Senior Team Member, Assistant Contract Manager and Contract Manager about any new / ongoing / potential issues and complaints so that they are addressed accordingly, followed up promptly with a detailed email. Working efficiently as part of the team, listening, taking and giving instructions from senior team and colleagues to ensure that all daily tasks are completed. Reporting all maintenance faults/hazards and cleaning requests to the helpdesk, monitoring their progress to ensure issues are promptly rectified, and escalating as necessary to your Superior. The Ideal Candidate Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, and Stronger Together. Ideally, have at least one year of customer service experience in a similar role (e.g., front‑of‑house reception experience in a luxury hotel, premium airline, or corporate environment). Be enthusiastic with integrity, a can‑do attitude, and great attention to detail. Possess passion about delivering great service and taking responsibility for the contribution to the team. Be able to create a friendly and collaborative environment, ensuring uncompromising standards of cleanliness and a safe workplace. Have great interpersonal skills, an outgoing and vibrant personality. Demonstrate an excellent command of the English language, both in verbal and written communication. Benefits Exclusive travel discounts with TUI, Expedia, Booking.com and many more. Savings on groceries with discounts on Tesco, Sainsbury’s, Morrisons and other major brands. A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover. Regular emails filled with the best discounts and savings available. Receive cash rewards every time you spend and use them on a wide range of brands. Financial rewards – for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads). Contributory pension scheme. Access to wellness programs to promote mental health and well‑being of our Ambassadors. Employee Assistance Program to guide and support our team members. Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits. Learning & development opportunities to support your personal and professional development and growth. WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients. One Paid Day for Charity Work. Why Rapport? We are committed to equality of opportunity and inclusion within the workplace, celebrating everyone’s differences and diverse backgrounds. We have a range of employee networks under our “Be Yourself at Rapport” programme, and we support diversity and inclusion across all initiatives. Our Ambassadors’ mental and physical wellbeing is a priority, with wellness programmes and support. Rapport is also a Disability‑Confident Employer, partnering with external organisations to provide job opportunities for people with special educational needs and disabilities. #J-18808-Ljbffr