Duty Manager

2 weeks ago


City Of London, United Kingdom Compass Group Full time

Duty Manager - Guinness Open Gate Brewery, LondonSalary: £38,500 per annumWorking pattern: 40 hours per week, 5 over 7Opening December 2025Step into a landmark role at the heart of London's newest hospitality destination.Guinness Open Gate Brewery London - a stunning, four-floor venue featuring two innovative restaurant concepts designed to delight and inspire.We are seeking a highly motivated Duty Managers to lead the day-to-day operations of one of our restaurant concepts, delivering outstanding guest experiences and supporting a passionate team of hospitality professionals.About the RoleScheduling and training: Create staff schedules, manage shifts, and assist with recruiting, onboarding, and training employees to ensure high performance.Leadership: Motivate the team, lead by example, and handle employee issues or conflicts as they arise.Team coordination: Conduct pre-shift briefings and ensure front-of-house and back-of-house teams work together harmoniously.Operations and quality control: Daily operations: Manage all aspects of the day-to-day running of the restaurant, including opening and closing procedures and ensuring a professional atmosphere.Guest experience: Ensure excellent customer service, handle customer complaints or issues promptly, and resolve problems to guarantee guest satisfaction.Food and beverage: Work with the kitchen to monitor food quality, presentation, and preparation.Inventory and stock: Manage inventory levels, conduct stock checks, and place orders for food and beverages with suppliers.Financial oversight: Handle cash responsibly, monitor sales performance, and manage budgets.About YouYou are an experienced and passionate hospitality professional with a track record of successfully working high-quality restaurant operations. You thrive in fast-paced environments and have a genuine passion for creating memorable guest experiences.You will bring:Proven experience managing restaurant teams, ideally in high-volume or multi-concept venues.A guest-first mindset, with the ability to maintain high standards of service and hospitality.Excellent organisational and communication skills.Flexibility and drive to work in a dynamic, evolving pre-opening and launch environment. #J-18808-Ljbffr


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