Sales & Customer Service Administrator

1 week ago


Coventry, United Kingdom Universal Business Team Full time

Sales & Customer Service Administrator
Full-Time | Office-Based | Monday–Friday, 8:30am–4:30pm
Salary: £30,000–£35,000 (depending on experience)
Location: Coventry, CV4

We are seeking a proactive Sales & Customer Service Administrator to join a busy, friendly office team within a growing home improvement business. This is a varied and rewarding role that combines sales support, customer service, and administration.

Key Responsibilities

* Provide dedicated support to the Field Sales Team

* Prepare and send customer quotations, following up to secure orders

* Answer incoming calls and manage messages from the call centre

* Welcome visitors and showcase products in the showroom

* Book appointments for surveys and repairs

* Schedule installations for private clients, developers, and housing associations

* Prepare fitter packs for installation teams

* Monitor job progress and ensure prompt payment collection

* Reconcile customer payments using Xero

* Greet and assist showroom visitors, offering product information and demonstrations

About You

* Confident communicator with excellent customer service skills

* Organised and detail-oriented, able to manage multiple tasks

* Comfortable working in a busy office environment

* Experience with Xero or similar accounting software is desirable

* Previous experience in a sales support, admin, or coordination role preferred

This is a great opportunity to join a stable and supportive company where your contribution will be valued and rewarded



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