Customer Outcomes Specialist
2 weeks ago
Customer Outcomes Specialist Join to apply for the Customer Outcomes Specialist role at Scarlet This range is provided by Scarlet. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Our mission is to hasten the transition to universally accessible healthcare. We deliver on this mission by enabling innovators to bring cutting‑edge software and AI to the healthcare market safely and quickly. We're regulated by the UK Government and European Commission to do so. Our certification process is optimised for software and AI, facilitating a more efficient time to market, and the frequent releases needed to build great software. This ensures patients safely get the most up‑to‑date versions of life‑changing technology. Come help us bring the next generation of healthcare to the people who need it. Who You Are You’ve owned complex customer relationships in B2B environments for 3+ years, preferably within the health tech industry and/or a regulated industry. You operate with a bias for action. Customers turn to you in critical moments, and internal teams count on your signal to make smart bets. You have strong project management skills. You connect dots, see risks early and keep multiple workstreams on track without breaking a sweat. You have an insatiable curiosity and thrive in a fast‑paced and innovative environment, eager to think creatively and iterate quickly. Your verbal and written communication skills are exemplary, aligned with MECE principles and adapted to an asynchronous work environment. What The Job Involves Build long‑term, trust‑based relationships with forward‑thinking companies in health tech Act as the central point of accountability for customers, ensuring the right outcomes, at the right time, with clear communication throughout. Listen closely, capture what matters, and surface it, so internal teams stay aligned with what customers value (and what they don’t) throughout the journey. Spot friction early and eliminate it – whether it is process confusion, scope drift, or quiet frustrations. Own every key moment – from onboarding to expansion – keeping customers focused and confident, even when the path is complex. The Interview Process Intro call with Aarzoo (30 mins) Round 1: CX team interviews – Rachel (60 min), Steven (30 min) Round 2: Founder interviews – James and Jamie (2 × 30 min) Referencing Offer Compensation Range: £50K – £70K Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Other Industries Hospitals and Health Care London, England, United Kingdom We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
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Insurance Customer Outcomes Specialist
5 days ago
Greater London, United Kingdom Sellick Partnership Full timeA leading recruitment agency is seeking a Delegated Authority Customer Support Specialist in London. This role involves supporting the implementation of a new customer outcomes monitoring framework within an established insurance business. Responsibilities include assessing outsourced service providers and evaluating customer communications. The ideal...
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Insurance Customer Outcomes Specialist
1 week ago
Greater London, United Kingdom Sellick Partnership (Legal) Limited Full timeA prominent insurance firm in London seeks a Customer Support Specialist to join their new team. This permanent position involves supporting customer outcomes, evaluating communications, and ensuring service quality through reviews. The ideal candidate will have insurance experience and an understanding of consumer duty regulations. Benefits include hybrid...
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Customer Outcomes Specialist
1 week ago
Greater London, United Kingdom Scarlet Full timeLocation London Office Employment Type Full time Location Type Hybrid Department Product Compensation £50K – £70K • Offers Equity Our mission is to hasten the transition to universally accessible healthcare. We deliver on this mission by enabling innovators to bring cutting-edge software and AI to the healthcare market safely and quickly. We're...
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City Of London, United Kingdom Sellick Partnership Full timeA well-known insurance business in London is seeking a Customer Support Specialist to ensure positive customer outcomes through monitoring frameworks. This role involves close collaboration with managers, evaluating outsourced providers, and conducting assessments to enhance service quality. Ideal candidates will have experience in insurance and...
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Customer Outcomes Specialist
2 days ago
London, Greater London, United Kingdom Scarlet Full timeOur mission is to hasten the transition to universally accessible healthcare. We are authorised by governments to assess and grant market access to medical AIs. Our groundbreaking approach enables the most innovative technology to reach patients safely and quickly.Scarlet is the pre-eminent authority on AI medical devices. We serve customers that matter....
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Greater London, United Kingdom Sellick Partnership Limited- In-House Full timeA well-known insurance business is seeking a Customer Support Specialist to join their team in London. This role involves assessing outsourced service providers to ensure they deliver quality customer outcomes while implementing a new monitoring framework. Candidates should have experience in insurance, particularly with vulnerable customers and product...
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Customer Outcome Analyst
5 days ago
Bolton, Greater Manchester, United Kingdom Sompo Full timeAre you looking for your next opportunity? Sompo has a unique opportunity for a Customer Outcome Analyst to join our Insurance Operations team. This newly created role will sit within our London and UK Regions COO function. The remit of the Conduct Risk team has three key responsibilities: Conduct / Conduct Risk management, Consumer Duty and Complaints...
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Customer Outcomes Analyst
2 days ago
London, Greater London, United Kingdom Canopius Group Full timeThe Role:To support the implementation, ongoing development, and continuous improvement of the first-line Consumer Outcomes Framework, ensuring Canopius meets the FCA's Consumer Duty requirements and other relevant global regulatory obligations.As part of a group function, this role helps oversee conduct risk across all regions, promoting fair customer...
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Customer Outcome Analyst
2 weeks ago
City Of London, United Kingdom Sompo Full timeOverview Sompo is seeking a Customer Outcome Analyst to join our Insurance Operations team in London. This newly created role sits within the London and UK Regions COO function and supports the Conduct Risk team’s focus on Conduct / Conduct Risk Management, Consumer Duty, and Complaints Management. Location London office – a collaborative work...
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Customer Outcomes Manager
2 weeks ago
City Of London, England, United Kingdom Deloitte Full time £70,000 - £100,000 per yearRole: Customer Outcomes Manager (Insurance – FCA/PRA, Consumer Duty)Start Date: January 2026**Duration: 3 months (inside IR35). 31st March 2026 end date**Location: Remote. Monday to Friday, 9am – 5pmThis is an exciting opportunity for an engagement with one of our leading Motor Insurance client through a key consumer duty and customer outcomes...
