Insurance Customer Outcomes Specialist

A prominent insurance firm in London seeks a Customer Support Specialist to join their new team. This permanent position involves supporting customer outcomes, evaluating communications, and ensuring service quality through reviews. The ideal candidate will have insurance experience and an understanding of consumer duty regulations. Benefits include hybrid...

A well-known insurance business is seeking a Customer Support Specialist to join their team in London. This role involves assessing outsourced service providers to ensure they deliver quality customer outcomes while implementing a new monitoring framework. Candidates should have experience in insurance, particularly with vulnerable customers and product...

A well-known insurance business in London is seeking a Customer Support Specialist to ensure positive customer outcomes through monitoring frameworks. This role involves close collaboration with managers, evaluating outsourced providers, and conducting assessments to enhance service quality. Ideal candidates will have experience in insurance and...

Location London Office Employment Type Full time Location Type Hybrid Department Product Compensation £50K – £70K • Offers Equity Our mission is to hasten the transition to universally accessible healthcare. We deliver on this mission by enabling innovators to bring cutting-edge software and AI to the healthcare market safely and quickly. We're...

A leading insurance provider based in Sevenoaks is seeking a Recoveries Claims Handler to manage motor insurance claims effectively. The role involves taking ownership from start to finish, ensuring customer satisfaction while applying technical expertise and negotiation skills. With a competitive salary range of £25,877 to £27,554 and a...

Senior Pricing Analyst £40,000 - £45,000 dependent on experience Permanent Folkestone/London Hybrid As a Senior Pricing Analyst, you will be managing Sagas street pricing to support the delivery of the insurance strategy, customer outcomes and contribution to the achievement of the overall P&L for Saga Services (SSL). We are looking for an experienced...

Starr Insurance Companies is a leading insurance and investment organization, providing commercial property and casualty insurance, including travel and accident coverage, to almost every imaginable business and industry in virtually every part of the world._ - Cornelius Vander Starr established his first insurance company in Shanghai, China in 1919. Today,...

The Role:To support the implementation, ongoing development, and continuous improvement of the first-line Consumer Outcomes Framework, ensuring Canopius meets the FCA's Consumer Duty requirements and other relevant global regulatory obligations.As part of a group function, this role helps oversee conduct risk across all regions, promoting fair customer...

Are you looking for your next opportunity? Sompo has a unique opportunity for a Customer Outcome Analyst to join our Insurance Operations team. This newly created role will sit within our London and UK Regions COO function. The remit of the Conduct Risk team has three key responsibilities: Conduct / Conduct Risk management, Consumer Duty and Complaints...

Role: Customer Outcomes Manager (Insurance – FCA/PRA, Consumer Duty)Start Date: January 2026Duration: 3 months (inside IR35). 31st March 2026 end dateLocation: Remote. Monday to Friday, 9am – 5pmThis is an exciting opportunity for an engagement with one of our leading Motor Insurance client through a key consumer duty and customer outcomes initiative,...