Technical Services Analyst

2 weeks ago


Belfast, United Kingdom Telefonica Tech Full time

OverviewTechnical Services Analyst to provide support as the first point of contact for customers reporting IT issues. You will provide an exceptional standard of customer service when answering calls, responding to customer queries and logging tickets.Key ResponsibilitiesFirst point of contact for customers via telephone, email and our customer portalLog tickets accurately with a high level of detail on the ticket management systemCarry out basic incident resolution (first time fixes) where possibleProactively deal with customer queriesMaintain a positive attitude and a high level of customer service at all timesSkills & ExperienceExcellent customer service skillsExcellent written and verbal communication skillsInterest in TechnologyExperience of the Microsoft Office suiteAdditional InformationAt Telefónica Tech we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger.Be yourself with us and feel that you belong.We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.We are also committed to equity and accessible hiring practices and creating an inclusive culture through many means including TogetHer (Womens network) and our Employee Resource Groups which include Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE (African and Caribbean heritage network) and Sustainability.We don’t believe hiring is a tick-box exercise, so if you feel that you don’t match the job description 100% but would still be a great fit for the role please get in touch.Remote Work & EmploymentRemote Work: NoEmployment Type: Full-timeKey Skills & ExperienceKey Skills: Bakery & Pastry, Computer Software, Jira, Accident Investigation, ChemistryExperience: yearsVacancy: 1 #J-18808-Ljbffr


  • IT Technical Analyst

    3 weeks ago


    Belfast, United Kingdom Morson Edge Full time

    IT Technical Analyst Location– Belfast (Northern Ireland) Type of role – 12 months contract (initially, but it could be extended) Salary - £19.05-20.00/hr (depends on experience) Hours– Monday to Friday (37.5hrs/week) – 07:00am – 3:00pm             With an option to work half day on Friday (4hrs)  Summary: As an IT Analyst, you will ensure...


  • Belfast, United Kingdom Telefonica Tech Full time

    Technical Services Analyst to provide support as the first point of contact for customers reporting IT issues. You will provide an exceptional standard of customer service when answering calls responding to customer queries and logging tickets.Key Responsibilities:First point of contact for customers via telephone email and our customer portal Log tickets...


  • Belfast, United Kingdom Morson Edge Full time

    IT Technical Analyst Location Belfast (Northern Ireland) Type of role 12 months contract (initially, but it could be extended) Salary - £19.05-20.00/hr (depends on experience) Hours Monday to Friday (37.5hrs/week) 07:00am 3:00pmWith an option to work half day on Friday (4hrs) Summary As an IT Analyst, you will ensure effective service delivery for the...


  • Belfast, United Kingdom Fieldfisher Full time

    Join the forefront of innovation as an IT Technical Services Analyst where you'll be a key player in supporting and maintaining highly scalable, secure infrastructure and platform services. This is a key opportunity for an experienced Systems Administrator to assist in the deployment, and management of hybrid infrastructure. The role will be reporting to the...

  • Technical Analyst

    1 week ago


    Belfast, United Kingdom Energia Full time

    Technical Analyst Location: Newforge Lane, Belfast, Northern Ireland, United Kingdom Contract: Permanent – Full Time Working Hours: 37 hours – Monday to Friday Benefits Up to 10% Annual Bonus Annual Cost of Living Review 25 Days Holiday per year + 11 statutory holidays and opportunity to buy more holidays Family Friendly Policies Enhanced Maternity and...


  • Belfast, United Kingdom Enso Recruitment Full time £40,000 - £80,000 per year

    Enso Recruitmentis seeking an experiencedTechnical Business Analystto join a dynamic team within a leading global financial services organisation. This role offers the opportunity to work on the next generation of strategic back-office applications, ensuring technology solutions deliver maximum value to users.The successful candidate will join an Agile team...


  • Belfast, United Kingdom Telefonica Tech Full time

    Company Description Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic...


  • Belfast, United Kingdom System C Full time

    Technical Support Analyst (SQL) Belfast, Northern Ireland, United Kingdom At System C, we create software that helps drive 21st‑century health and social care in the UK. Using cutting‑edge technology and data, our systems are trusted by hundreds of health and social care organisations, and our work impacts millions of lives every day. What we do...


  • Belfast, United Kingdom Version 1 Full time

    Version 1 Belfast, Northern Ireland, United KingdomSenior Technical Business AnalystVersion 1 Belfast, Northern Ireland, United Kingdom1 day ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Company DescriptionVersion 1 has celebrated over 28 years in Technology Services and continues to be trusted by global...


  • Belfast, United Kingdom VanRath Full time

    SummaryJob Reference: VR220725Job Title: IT Service Desk AnalystSalary: circa 32.5k paLocation: Belfast, City CentreContract: Temporary, full-time, 3+ months, possibility of extension / move to permTo start ASAP - Set shift belowM-F: 2pm -11pmOverviewOur US tech client within the private sector is looking relocate their IT Service Desk Analyst team to...