Complex Case Coordinator

Join to apply for the Complex Case Coordinator role at Harrow Health CIC Job Summary The Complex Case Coordinator for the Harrow Adult ADHD Service will provide non-clinical care coordination for adults undergoing ADHD assessment, diagnosis, medication titration, and ongoing management; ensuring that the patient is at the centre of the care that our staff are delivering. The role supports individuals with complex presentations, co-occurring mental health difficulties, safeguarding risks, social vulnerabilities, and barriers to accessing care. Main duties include strengthening communication between Patients, Advocates, GPs, Psychiatry, Psychology, ICB specialist services, and community organisations. About Harrow Health Harrow Health Community Interest Company (CIC) was established in 2007 by a group of Harrow GPs with a shared vision to deliver high-quality clinical care within the community. Since its inception, Harrow Health has grown significantly and now provides a wide range of clinical services. Purpose / Mission: Our mission is to deliver high-quality, patient-centred clinical services ensuring accessible and effective care for local populations. Key Responsibilities Acting proactively as the main point of contact for patients navigating the Harrow Health Adult ADHD pathway. Work with patients closely and support them through referral screening, assessment preparation, medication titration, follow‑up appointments, and shared‑care transitions. Identify barriers such as comorbid mental health conditions, housing issues, executive functioning challenges, or safeguarding concerns. Facilitate reasonable adjustments for patients who struggle with communication, paperwork, digital access, or appointment attendance. Build and maintain strong external relationships with other NHS and health organisations. Provide signposting to psycho‑education resources and local neurodiversity support services. Coordinate appointment scheduling and send reminders to reduce non‑attendance. Liaise with consultants, independent medical prescribers and GPs to maintain clear communication of patients’ medication journey with Harrow Health. Track medication progress and ensure any follow‑up tasks and monitoring information is collected in a timely manner. Support transitions to GP shared‑care agreements or long‑term prescribing arrangements. Identify and elevate concerns such as suicidality, substance misuse, domestic abuse, safeguarding issues, self‑neglect, or severe functional impairment. Coordinate with mental health teams when patients have co‑existing conditions such as anxiety, depression, ASD, trauma histories, bipolar disorder, or personality‑related difficulties. Provide crisis information and ensure safety measures are in place. Monitor incidents and ensure quality reporting. Prepare documents and information for ADHD MDT meetings. Ensure actions from MDT discussions are logged and followed up. Work across teams including psychiatry, primary care, community mental health teams, psychology, and voluntary sector neurodiversity services. Maintain accurate records using NHS systems such as EMIS. Support service audits and quality improvement projects. Produce progress reports and escalates caseload issues to the ADHD Service Lead. Skills and Competencies Strong organisational abilities and experience managing complex caseloads. Effective communication skills with adults with ADHD and neurodiversity-related needs. Ability to recognise and elevate risk appropriately. Understanding of ADHD in adults and related comorbidity patterns. Competence using NHS digital systems. Person Specification – Location Able to travel to Rickmansworth office. Experience – Essential Experience in mental health, neurodevelopment, social care, or care coordination roles. Experience supporting adults with complex psychosocial needs. Experience working within multidisciplinary or multi‑agency environments. Experience maintaining accurate records and handling confidential information. Experience in an NHS Adult ADHD or neurodevelopmental service. Experience supporting patients through diagnostic pathways, titration, or shared‑care transitions. Experience – Desirable Experience in quality improvement, audit, or service development. Experience using NHS clinical systems (EMIS, RIO, System One). Values & Behaviours – Essential Compassionate, patient‑centred approach. Commitment to equality, diversity, inclusion, and neurodiversity‑affirming practice. Flexible, reliable, and professional under pressure. Lived experience or peer support training (where appropriate and supported). Qualifications – Essential NVQ Level 3 or equivalent experience in health or social care. B1 Common European Framework of Reference for Languages (CEFR) or equivalent. A‑Level. Willingness to undertake training in ADHD and neurodiversity. Formal training in mental‑health or neurodevelopmental conditions. Qualifications – Desirable Degree or vocational qualification in health/social care. Training in trauma‑informed care, motivational interviewing, or risk assessment. Knowledge and Skills – Essential Understanding of adult ADHD or willingness to learn. Understanding of safeguarding and risk‑escalation processes. Awareness of barriers faced by neurodiverse adults (executive dysfunction, organisation, communication). Understanding of confidentiality, GDPR, and professional boundaries. Awareness of trauma‑informed and neurodiversity‑affirming approaches. Understanding of patient advocacy and the ability to support individuals in navigating health and social care systems. Knowledge of Harrow services, PCNs, and ICB ADHD/shared‑care arrangements. Understanding of benefits, housing, and community support systems. Strong communication skills (written and verbal). Ability to organise and prioritise a high‑volume caseload. Ability to build rapport with diverse patient groups. Ability to identify and elevate risk appropriately. Knowledge and Skills – Desirable Good IT and administrative skills. Ability to work independently and use initiative. Ability to support patients with planning, paperwork, and appointment adherence. Ability to coordinate MDTs, prepare summaries, and track actions. Ability to deliver basic psychoeducation or structured signposting. Job Details Salary: £27,000 to £35,000 a year Contract: Permanent Working pattern: Full‑time Reference number: B0480‑25‑0034 Job locations: 203 Pinner Road, Northwood, Middlesex, HA6 1BX; Three Rivers House, Northway, Rickmansworth, WD3 1RL Employment type Full‑time Seniority level Mid‑Senior level Job function Legal Industries Law Practice Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A submission for Disclosure to the Disclosure and Barring Service (formerly known as CRB) will be made to check for any previous criminal convictions. Employer details Harrow Health CIC 203 Pinner Road, Northwood, Middlesex, HA6 1BX Website: https://www.harrowhealth.org.uk #J-18808-Ljbffr