M365 Support Engineer

M365 Support Engineer Join us at Barclays as an M365 Support Engineer, where you will lead third‑line support and incident resolution across M365, Email, and Azure services—ensuring rapid response to major issues, seamless product transitions, and resilient service delivery. You will drive continual improvement, champion knowledge sharing, and provide out‑of‑hours support to enhance performance and user experience. Qualifications & Skills Managing and supporting Azure and M365 tenant environments. Administering Exchange and Proofpoint email security solutions. Scripting and automating tasks using PowerShell. Proficiency with Microsoft Graph API for advanced integration and automation. Experience using monitoring and backup tools such as Splunk, ESAAS, and Rubrik. Strong communication and interpersonal skills to collaborate effectively across teams. Key Responsibilities Provision of technical support for the service management function to resolve more complex issues for a specific client or group of clients. Develop the support model and service offering to improve the service to customers and stakeholders. Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance. Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self‑service opportunities and knowledge sharing. Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes. Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front‑office specific support and stakeholder management. Identification and remediation or raising, through appropriate process, of potential service‑impacting risks and issues. Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur. Analyst Expectations Perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in‑depth technical knowledge and experience in their assigned area of expertise. Thorough understanding of the underlying principles and concepts within the area of expertise. Lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. Or, for an individual contributor, develop technical expertise in work area, acting as an advisor where appropriate. Partner with other functions and business areas. Takes responsibility for end results of a team’s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies / procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub‑function integrates with function, alongside knowledge of the organisation’s products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub‑function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation. Values & Mindset All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship and the Barclays Mindset – to Empower, Challenge and Drive. Employment Details Seniority level: Associate Employment type: Full‑time Job function: Information Technology Industry: Banking and Financial Services Location Knutsford, England, United Kingdom #J-18808-Ljbffr