1st Line Service Desk Engineer

7 days ago

Northwich, United Kingdom Air IT Full time

OverviewAre you ready to embark on an exhilarating journey into the heart of Technology and Cyber Security support?At Air IT, we’re not just excited about the future – we’re shaping it. With a bold mission, clear vision, and dynamic strategy, we empower our teams, elevate our people, and deliver unrivalled support, solutions, and services to SMEs across the UK.Now, we’re looking for YOU to help us achieve greatnessThe Role: 1st Line Service Desk EngineerAs the first beacon of support for our clients’ IT queries, you’ll play a vital role in delivering efficient, effective, and friendly customer service. You’ll diagnose and resolve issues, manage tickets, and ensure every client receives top-tier support. ResponsibilitiesProvide stellar customer service to end-users and stakeholdersAct as the primary contact for technical service requestsMaintain meticulous records throughout the ticket lifecycleDeliver high-quality first-time fixes using your troubleshooting skillsEscalate complex issues and manage workload to meet SLAs About YouTo thrive in this role, you’ll bring:Previous experience in IT supportExceptional customer service and problem-solving skillsProficiency in Microsoft technologiesStrong troubleshooting abilities with Microsoft Office and Windows desktopsKnowledge of Active Directory, Group Policy, and DNSA passion for learning and development The BenefitsWe believe in rewarding our team with perks that matter:Hybrid working options for better work-life balance25 days annual leave + bank holidaysOngoing learning and development opportunitiesCycle to work scheme & technology vouchersEnhanced family leaveCelebration day – an extra day off to mark a special occasionSalary sacrifice pension2 paid volunteer days to give back to your communityCompany social events & competitionsDiscount and Cashback SchemeGroup Income Protection & Life InsuranceEAP and Virtual GP Service Why Air IT?At Air IT, we’re more than just an employer – we’re a family. We celebrate diversity and are committed to equal opportunities for all. Join us in creating an inclusive environment where your work can truly shine.Ready to make a difference? Apply now and be part of something extraordinary.DetailsType: Permanent - Full TimeLocation: Northwich, CheshireJob Function: ServiceApply Now #J-18808-Ljbffr

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