Ward Clerk

Ward Clerk / Receptionist Closing date is 24 November 2025 We are seeking a highly motivated and organised Ward Clerk to join our dynamic team on the Ward F6. As a key member of the ward, you will play a vital role in supporting the smooth running of daily operations by providing high‑quality clerical and administrative support to both patients and the multidisciplinary team (MDT). The ideal candidate will be reliable, efficient, and possess excellent communication and interpersonal skills. You will be the first point of contact for patients and their families, helping to ensure a welcoming and professional environment on the ward. Key responsibilities Providing a friendly and professional point of contact for patients, relatives and visitors. Liaising with the MDT to ensure timely completion of administrative tasks. Managing patient admissions, discharges and updating records using the Hive system. Answering telephone queries and directing calls appropriately. Ordering and maintaining stationery and ward documentation supplies. Supporting the team by adhering to ward protocols and improving working practices when needed. This is an excellent opportunity for someone who thrives in a busy ward environment and is passionate about delivering high standards of administrative support that directly contribute to patient care and experience. This is a 12 month fixed‑term contract. Main duties of the job We are looking for candidates who have an excellent telephone and communication skills and are eager to join our Administration team at Wythenshawe. The position is a busy customer‑administration service‑based role where no two days can be the same. You will need to work flexibly and apply a methodical approach to a varying workload. Good interpersonal skills and the ability to work on your own initiative and as part of a team. You will work alongside the Consultants, Doctors and nurses to ensure our patients receive the best care possible; we are looking for candidates who will bring a positive approach to our working environment. Successful candidates must have excellent IT skills and experience working in a customer service or healthcare environment as you will be expected to use IT and communication equipment associated with call handling and data input. You should demonstrate high levels of personal commitment to facilitate the delivery of a patient focused service. About us Manchester University NHS Foundation Trust is one of the largest NHS Trusts in England with a turnover of over £3bn. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year. Bringing together 10 hospitals and community services from across Manchester, Trafford and beyond, we champion collaborative working and transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate, providing a scale of opportunity that is extraordinary. We have also created a digitally enabled organisation to improve clinical quality, patient and staff experience, operational effectiveness and innovation through the introduction of Hive – our Electronic Patient Record system launched in September 2022. We’re proud to be a major academic research centre and education provider, offering a robust infrastructure to encourage and facilitate high‑quality research programmes. We’re excited to be launching our Green Plan, which sets out how MFT continues to play its part in making healthcare more sustainable. At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open and transparent, protect your health and wellbeing, and shape the future of our organisation together. Job responsibilities To find out more about the key responsibilities and the specific skills and experience you’ll need, review the Job Description & Person Specification attachments under the Supporting Documents heading. Take the time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides details about the Trust, our benefits and how we care for you as you care for others. Most importantly, it also contains critical information you need to be aware of before you submit an application. Diversity matters MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. If you have any special requirements to help you with your application, email us at resourcing@mft.nhs.uk. We look forward to hearing from you Person Specification Qualifications Good standard of general education Skills Written and verbal communication skills Experience Experience of customer service Experience of good written and oral communication Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it is necessary for a submission for disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. #J-18808-Ljbffr