Product Support Specialist

1 week ago


City Of London, United Kingdom Army Marketing Full time

Product Support Specialist Join to apply for the Product Support Specialist role at Army Marketing. Up to £40,000 + Benefits London - Hybrid Method Resourcing are proud to be partnered with a leading organization who are looking to hire a Product Support Specialist to play a key role in supporting and improving the operational systems. You'll act as a subject matter expert, providing second-line support, analysing issues, and helping users adopt the products confidently and effectively. Key Responsibilities Provide second-line support for operational and product-related queries, diagnosing issues across configuration, data, and process. Act as a subject matter expert on product functionality and use cases, supporting onboarding, training, and adoption. Triage and analyse incidents, distinguishing between user error, process deviation, and system defects. Support system configuration, testing, and validation activities, including UAT planning, execution, and feedback capture. Create and maintain knowledge articles, user guides, and training materials to support consistent system use. Required Skills / Experience Proven experience in application, product, or system support (ideally within enterprise or SaaS environments). Strong understanding of system configuration, workflows, and integration points. Confident in diagnosing and resolving complex technical or process-related issues. Skilled in testing and validation - including test planning, execution, and issue tracking. Excellent communication and stakeholder management skills, with the ability to explain technical concepts clearly. Please note: The employer cannot offer sponsorship and can only accept candidates with the right to work in the UK. #J-18808-Ljbffr


  • Senior Product Owner

    5 hours ago


    City Of London, United Kingdom Think Specialist Recruitment Full time

    Would you like to join an innovative company nominated by Forbes as one of the top 500 companies in the World to work for? We are looking for a Senior Product Owner/ Product Specialist to join a Global medical technology leader that is reimagining digital solutions. This organisation is developing a connected, data-driven ecosystem that applies AI, augmented...


  • City Of London, United Kingdom Clay Full time

    Join to apply for the Product Support Specialist role at Clay Clay is a creative tool for growth. Our mission is to help businesses grow — without huge investments in tooling or manual labor. We’re already helping over 100,000 people grow their business. From local pizza shops to enterprises like Anthropic and Notion, our tool lets you instantly...


  • london (city of london), United Kingdom Method Resourcing Full time

    Product Support Specialist London - Hybrid Up to £40,000 + Benefits Method Resourcing are proud to be partnered with a leading organisation who are looking to hire a Product Support Specialist to play a key role in supporting and improving the operational systems. You’ll act as a subject matter expert, providing second-line support, analysing issues, and...


  • Stockbridge, City of Edinburgh, United Kingdom Hays Business Support Full time

    Your new company You'll be joining a well-established professional services organisation based in Edinburgh, recognised for supporting diverse legal teams and delivering exceptional client service. The firm values innovation, smarter working practices, and continuous improvement. Due to organisational growth and further expansion, a role has been created...

  • Product Specialist

    5 hours ago


    City Of London, United Kingdom On Target Recruitment Ltd Full time

    The Company Market leading distributor within the medical devices industry. Incredible training/coaching. Family run business and agile so can make decisions quickly. Benefits of the Product Specialist £30k basic Commission paid monthly (Genuine opportunity to earn £40k+ in addition to basic salary & Uncapped) Company Car Healthcare Pension Mobile Laptop...


  • City Of London, United Kingdom Board Intelligence Full time

    A technology and advisory firm in the City Of London is looking for a Product Specialist to provide concierge-style support to clients during evening shifts. You will be key in diagnosing and resolving queries while ensuring a positive experience, contributing to product training, and collaborating across teams for continuous improvement. This role offers a...


  • City Of London, United Kingdom SheerID Inc. Full time

    Product Support Specialists are responsible for assisting SheerID’s customers by answering product inquiries, troubleshooting technical issues, and facilitating change requests related to SheerID’s products and customer programs. They contribute to public-facing documentation and guides in SheerID’s knowledge base and play a key role in identifying...


  • City Of London, United Kingdom SheerID Full time

    Product Support Specialists are responsible for assisting SheerID’s customers by answering product inquiries, troubleshooting technical issues, and facilitating change requests related to SheerID’s products and customer programs. They contribute to public-facing documentation and guides in SheerID’s knowledge base and play a key role in identifying...


  • City of London, United Kingdom Coburg Banks Limited Full time

    This role could be based in the company's City of London office, or could be home-based if you live further afield. If you are home based, you might occasionally need to visit from the London office for meetings, training etc. **The Role** Working with the company's software packages within the legal and enterprise market, you will provide a high standard of...


  • City Of London, United Kingdom Mason Blake Full time

    Our client, a global Investment Management firm, has a new opportunity for a Product Marketing candidate to join their global Marketing team based in London. This role is on a contract basis initially, with the potential for a longer-term opportunity.The candidate will work alongside an elite team of professionals and the duties of the Product Marketing...