Stadium Experience Assistant
2 weeks ago
Ashton Gate Stadium is a unique sports and entertainment business with the core aim of providing integral support services to ensure the sustainability of Stephen Lansdown’s sporting group of companies which includes Bristol Sport, Bristol City, Bristol Bears, Bristol Flyers Basketball and each of their respective community charities. JOB PURPOSE As Supporter Experience Assistant you will be part of the Supporter Services team for Bristol City, Bristol City Women, Bristol Bears, Bristol Bears Women and Bristol Flyers on event days. The focus of the role is delivering memorable experiences for supporters, for fixtures at Ashton Gate and Bristol Flyers home games. A key duty of the role will be to sell Match Day tickets through our ticketing system and resolve supporters’ queries. You will be a face and voice of the Club at the Ticket window and will be tasked with giving our supporters the best level of service. KEY RESPONSIBILITIES Working behind the scenes on matchdays at Ashton Gate stadium. Use of ticketing system to resolve queries and sales for supporters. Full training provided Provide accurate, helpful information to supporters on matchday queries, ticketing, facilities, and general assistance. Delivering memorable matchday experiences for any mascot or flag bearer. Completion of all relevant paperwork to ensure the Club’s follows legislation To work closely with the Club’s Safeguarding Officer in ensuring the wellbeing of all children in our care whilst ensuring a fun and enjoyable day for the mascot. Getting to know the stadium to a high level, to be able to provide informative responses. Supporting the wider Supporter Services team as and when required. KEY RELATIONSHIPS Hospitality Operations Safeguarding Bristol City Bristol City Women Bristol Bears Bristol Bears Women Bristol Flyers Good IT Skills – Microsoft Office basics are essential. Excellent Customer service skills and relevant experience. Excellent numeracy skills and a keen eye for detail. Good interpersonal skills – must be a consistent team performer. Able to work on own initiative. Excellent telephone manner. Willingness to learn. Passion for working with children Willingness and flexibility to work home match days, specifically weekday evenings and weekends. Confident to speak to and lead a group of people. Experience in leading a group experience Desire to take on more responsibility Ability to work independently and as part of a team Interest in sports or events Training Provided Safeguarding We are committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no employee receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment. Safeguarding Ashton Gate Ltd is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment. Due to the nature of this role, the successful candidate must undergo an enhanced DBS check. Rate of pay: Minimum wage Hours: Bristol City and Bristol Bears matchday fixtures Job Features Job Category Ashton Gate, Bristol Sport #J-18808-Ljbffr
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Stadium Experience Assistant
2 weeks ago
Bristol, Bristol, United Kingdom Ashton Gate Full time £20,000 - £25,000 per yearAshton Gate Stadium is a unique sports and entertainment business with the core aim of providing integral support services to ensure the sustainability of Stephen Lansdown's sporting group of companies which includes Bristol Sport, Bristol City, Bristol Bears, Bristol Flyers Basketball and each of their respective community charities.Job PurposeAs Supporter...
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Coffee Shop Assistant
1 week ago
Bristol, United Kingdom Ashton Gate Stadium Full timeWe have an great opportunity to join our small coffee shop team at Ashton Gate Stadium on a permanent full-time basis as a **Coffee Shop Assistant**. Ashton Gate Stadium is a unique sports and entertainment business with the core aim of providing integral support services to ensure the sustainability of Stephen Lansdown’s sporting group of companies which...
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Coffee Shop Assistant
2 weeks ago
Bristol, United Kingdom Ashton Gate Stadium Full timeWe have an great opportunity to join our small coffee shop team at Ashton Gate Stadium on a casual basis as a **Coffee Shop Assistant / Barista**. You would be working on Rugby/Football Matchdays and busy event days. Additional hours may be offered depending on events in the stadium and Coffee Shop holiday cover. **Main responsibilities**: - Prepare and...
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Coffee Shop Assistant
5 days ago
Bristol, United Kingdom Ashton Gate Stadium Full timeWe have an great opportunity to join our small coffee shop team at Ashton Gate Stadium on a casual basis as a **Barista **/ **Coffee Shop Assistant**. Ashton Gate Stadium is a unique sports and entertainment business with the core aim of providing integral support services to ensure the sustainability of Stephen Lansdown’s sporting group of companies...
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Retail Assistant
2 weeks ago
Bristol, United Kingdom Ashton Gate Stadium Full timeAshton Gate Stadium is a unique sports and entertainment business with the core aim of providing integral support services to ensure the sustainability of Stephen Lansdown’s sporting group of companies which includes Bristol Sport, Bristol City, Bristol Bears, Bristol Flyers Basketball and each of their respective community charities. To play a key role...
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Retail Assistant
3 days ago
Bristol, United Kingdom Ashton Gate Stadium Full timeAshton Gate Stadium is a unique sports and entertainment business with the core aim of providing integral support services to ensure the sustainability of Stephen Lansdown’s sporting group of companies which includes Bristol Sport, Bristol City, Bristol Bears, Bristol Flyers Basketball and each of their respective community charities. To play a key role...
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Retail Assistant
5 days ago
Bristol, United Kingdom Ashton Gate Stadium Full time**We are the Team behind the Team striving to create champions on and off the field.** **Who we are**: Ashton Gate Stadium is a unique sports and entertainment business with the core aim of providing integral support services to ensure the sustainability of Stephen Lansdown’s sporting group of companies which includes Bristol Sport, Bristol City, Bristol...
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Safety Steward
5 days ago
Bristol, United Kingdom Ashton Gate Stadium Full time**Job Summary**: There is nowhere else quite like Ashton Gate to work in Bristol. Ashton Gate Stadium is the largest award-winning venue in the Southwest, dedicated to achieving excellence in crowd management. We welcome up to 27,000 fans into the stadium on match days to cheer on the Bristol City men's and women's football teams and the Bristol Bears rugby...
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Events Manager
2 weeks ago
Bristol, United Kingdom Ashton Gate Full timeA prominent stadium in the UK is seeking an experienced Events Manager. In this role, you will create exceptional event experiences, manage planning and coordination, and lead on-site operations. Candidates must have over 2 years of event management experience, strong organizational skills, and the ability to work in a fast-paced environment. This full-time...
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Marketing Assistant
1 day ago
Bristol, United Kingdom Ashton Gate Stadium Full timeWe're looking for a Marketing Assistant to join the Marketing team at Bristol Sport and work across our sporting group. This is an exciting role for someone looking to develop their career in marketing and work within a fast-paced industry across a number of product areas including Ticketing, Retail, Hospitality, Membership and Events. Ashton Gate Stadium...
