Sales and Customer Service Executive – Aftermarket Department

Sales and Customer Service Executive – Aftermarket Department
Telford
Permanent
Up to £27,000 DOE
Monday – Friday 37.5 hours per week – hybrid working available.
Are you a driven, organised, and customer-focused individual with a passion for sales and service? This is your opportunity to join a market-leading UK manufacturer based in Telford. With a strong reputation built over five decades and continued growth through innovation and acquisitions, this company offers a dynamic and supportive environment with real opportunities for personal and professional development.
This role forms part of a growing department within a fast-paced organisation that values collaboration, initiative, and customer excellence. Employees also benefit from charitable initiatives, national fundraising activities, and the ability to nominate causes for support.
Responsibilities and duties will include, but not limited to:
* Handle enquiries from both new and existing customers – from quotation through to order receipt, processing, and work order generation.
* Provide accurate advice on product availability, pricing, and full service of products.
* Convert quotations into sales through proactive customer engagement.
* Actively seek and develop new customer relationships to grow sales.
* Manage key accounts and carry out related administrative duties.
* Support continuous improvement in customer service, quotation and order processing, and conversion rates.
* Contribute to the growth and development of a rapidly expanding department.
Skills and Experience
Required:
* Minimum 3 years in a sales and customer service role with similar responsibilities.
* Proficient in Microsoft Office applications.
* Good standard of education – GCSEs in Maths and English (grade C or above).
* Excellent telephone manner and strong communication skills at all levels.
* Strong organisational and time management skills.
* Confident sales ability with a clear, concise pitch and strong administrative follow-through.
* Self-sufficient, motivated, and able to perform well under pressure.
* Receptive to feedback and willing to grow with the role.
This is more than just a sales role—it’s a chance to make a real impact within a growing team in a company that values continuous improvement, and employee wellbeing. If you’re ready to grow your career in a high-performance environment, we’d love to hear from you.
The application process:
Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.
We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours. If you do not hear from us within this time your details won’t be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.
About Us
Prince Personnel are an employment agency working on behalf of our client. Whether you’re seeking a new permanent position, temporary assignment or contract you’ll find us easy to deal with. Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales. Prince Personnel specialise in commercial, accounts and finance and technical recruitment. With the best jobs around we are an independent agency working hard for you.
Reference: DE25699