Customer Service Advisor
2 weeks ago
Job Description Customer Service Advisor - 6 month FTC Find where you belong Are you passionate about providing excellent customer service? Do you enjoy problem solving and paying close attention to the small details that make a big difference? Do you have an instinctive desire to help others whilst demonstrating a passion for achieving results? If yes, our Customer Service Advisor position might be the right next move for you. What’s it all about? You will be confident in exercising initiative, ownership and responsibility when dealing with customer complaints. Delivering a first time resolution for all customer contacts received via the web portal, email, letter, live chat and telephone. You will be responsible for handling sensitive customer information in a confidential manner, adhering to PCI compliancy requirements and build strong relationships with our customers. You will need to be intuitive in identifying repeat business opportunities when resolving cases. Make sure outcomes and responses to customers meet with defined brand standards, focusing on quality at all times (spelling, grammar, personalisation etc) meeting an average closure rate of 1.2 or less. You will report any trends or repeat issues at hotel level identified through complaint investigations to Team Managers. It is imperative that you are able to remain calm under pressure, be professional and use attention to detail in processing high profile refunds. The person in this role will be responsible for ensuring all resolutions are fair, provide support and guidance to our hotel teams to ensure consistency between Customer Services and Operations. You will work with enthusiasm to achieve closures per hour targets to support the overall team KPIs: Productivity, Quality, First time Resolution and Refunds Budget. Why Travelodge? We believe in creating an inclusive workplace where everyone can be their true self and belong. We work hard to improve the diversity of our teams and celebrate our differences. And we care about our colleagues’ wellbeing, so we ensure there are plenty of resources available so everyone can look after their emotional, physical, financial and work wellbeing. We call this “Better Me”. Who will this appeal to? You will be confident in your communication skills, work well under pressure, hold a genuine enthusiasm and have a can‑do attitude. You will be an active listener and enjoy using your problem solving skills. In addition to succeed in this role you will bring your passion for excellent Customer Service and desire to work in a fast paced, target driven environment. You will be computer literate and have Microsoft Office package experience. What are the extra benefits of working for Travelodge? Salary up to £25,727.50 6 month Full time FTC contract or Permanent Full time position available Working 5 days a week across Monday - Friday with a rota for 1 in 3 Saturdays. Hybrid working - a minimum of 60% of your time will be spent in the office after passing your probation period. 50% personal discount for hotel bookings and great friends and family discounts too 25 days holiday + bank holidays, increasing with length of service A focus on learning and career development #J-18808-Ljbffr
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Customer Service Advisor Outbound
1 week ago
Thame, United Kingdom Cosine UK Ltd Full time**We are looking for an Outbound Customer Service Advisor to work for Cosine on behalf of a well-known credit card company. You will need to be an enthusiastic communicator, able to build relationships quickly and be able to demonstrate that you have the attitude that separates you from the pack. £21750 + 10% bonus (p.a.). Immediate start available. Monday...
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Customer Services Advisor
2 weeks ago
Thame, United Kingdom Travelodge Full time**Find where you belong!** Are you an ambitious individual that enjoys a fast-paced environment which is integral in supporting our customers and hotel teams alike? Do you enjoy working in an office based environment where customer care and accuracy is key to success. If so, we’re looking for enthusiastic individuals with a hunger to succeed, develop and...
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Customer Services Advisor
2 days ago
Thame, United Kingdom Travelodge Full time**5 month Fixed Term Contract** **Find where you belong!** Are you an ambitious individual that enjoys a fast-paced environment which is integral in supporting our customers and hotel teams alike? Do you enjoy working in an office based environment where customer care and accuracy is key to success. If so, we’re looking for enthusiastic individuals with...
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Customer Service Advisor- Summer
2 weeks ago
Thame, United Kingdom Travelodge Full time**Roles **available**: 2x Full Time Summer support. **Contract**:May - September. **Location**: **Travelodge Support Office - Thame** We work on a hybrid working model which means we work 3 days in the office and you can work 2 days from home. **What is the role**: *** Working in our Customer Service Team you’ll be providing support to our customers...
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Customer Service Advisor
2 weeks ago
Thame, United Kingdom Travelodge Full time**Roles **available**: 1 x Part Time Maternity Leave Cover (12 months) **What is the role**: *** Working in our Customer Service Team you’ll be providing support to our customers and hotel teams with genuine care, whilst having a strong passion for excellent customer service. Please Note: The role requires you to work 1 in 3 Saturdays, with a day off...
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Thame, United Kingdom Travelodge Hotels Limited Full timeA hospitality company in the UK is seeking a Customer Service Advisor to manage customer complaints and deliver effective resolutions. The role involves exercising initiative, handling sensitive information, and supporting hotel teams to ensure quality service. The ideal candidate will have strong communication skills, be passionate about customer service,...
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Customer Service Advisor- 5 Month Contract
2 weeks ago
Thame, United Kingdom Travelodge Full time**Role: This is a 5 month fixed term contract role** Working in our Customer Service Team you’ll be providing support to our customers and hotel teams with genuine care, whilst having a strong passion for excellent customer service. Please Note: The role requires you to work 1 in 3 Saturdays, with a day off during the week in lieu. It will also be...
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Customer Bookings Advisor
1 day ago
Thame, United Kingdom Travelodge Full timeHours: Monday - Friday 9am-5pm Hybrid working: 3 days in Travelodge Support office in Thame. Basic salary is £24,200 with the ability to earn more with on target earnings (OTE) Join our Customer Bookings Team (internally known as Group Sales/Bookings) where you'll be working alongside both Administrative and Advisor colleagues in our Thame office. **Who...
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Customer Advisor
1 week ago
Thame, United Kingdom Boots Full timeSummary Job Reference: 231195BR - Job Reference: 2 3 1 1 9 5 B R Thame, High Street Permanent 37.5 Hours **The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.** Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and...
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Customer Advisor
1 week ago
Thame, United Kingdom Boots Full timeSummary Job Reference: - 229391BR Thame, High Street Fixed Term 37.5 hours per week **The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.** Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to...
