Customer Bookings Advisor

Hours: Monday
- Friday 9am-5pm

Hybrid working: 3 days in Travelodge Support office in Thame.

Basic salary is £24,200 with the ability to earn more with on target earnings (OTE)

Join our Customer Bookings Team (internally known as Group Sales/Bookings) where you'll be working alongside both Administrative and Advisor colleagues in our Thame office.

**Who are Group Sales?**

Our team look after Leisure and Business customers, supporting them in making bookings of 10 rooms or more, this could be anything from a birthday party to a large corporate event, offering affordable travel to all

We are a passionate team, and are looking for like minded individuals to compliment our team.

The job in a nutshell

As a Group Sales Advisor you will support the delivery of the Group Sales team accuracy, productivity and conversion targets, in order to grow sales and achieve budgeted revenue targets.

You will do this by working with our customers to convert their Group Booking Enquiries, delivering an effortless booking experience.

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What you’ll be doing

Sales and Service
- Management of Group bookings over 10 rooms via a central booking system
- Seek to understand our customer requirements in order to deliver a right first time booking offer
- Drive conversion of offers to bookings using sales skills and building relationships with our corporate, leisure and travel trade customers. (Advisors Targeted to deliver bookings with a value of c.£1,5m a year)
- Maintain agreed accuracy, productivity and SLA’s
- Flag to Team Manager any opportunities to improve the in-hotel service and proposition for Group customers.

Internal Stakeholders
- Support the training and induction of new starters
- Build relationships with other internal departments including Revenue, Hotel Booking Support Team, Accounts and Customer Services
- Work as part of a team and liaise with the relevant internal departments to ensure that all bookings are made with accuracy and in a timely manner

What we’ll expect from you

To succeed in the role, you’ll bring your natural ability to build relationships and desire to work in a fast paced, target driven sales environment. You’ll be comfortable calling customers to follow up queries and manage their bookings from enquiry to stay.

In addition you’ll need to demonstrate:

- The ability to work well under pressure
- Good attention to detail
- Strong written and verbal communication skills
- Motivation to forge excellent professional relationships with customers and colleagues
- Self-motivated and enthusiastic to succeed
- Confidence with Microsoft Office packages

At Travelodge, we believe that behaviours are just as important as the activities you carry out. The ones we look for in every colleague are:
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I care about people
- I treat everyone in a way I would like to be treated
- I am easy to work with
- I have a can do attitude
- I care about the impact my work has on others

I pay attention to detail
- I do the little things that make a difference to our customers
- I work to brand standards
- I treat Travelodge time, equipment and stock as if it were my own

I drive for results
- I hit targets in my role and work at the right pace
- I take ownership of problems and try to fix them fast
- I look for ways to avoid future problems
- I look for ways to promote Travelodge

What you can expect from us

Culture

At Travelodge, we are warm, straightforward and optimistic. We have a big footprint in the UK, but still a small company feel and you can expect quality and value to be built in to everything we do. You’ll have the support of a close network of colleagues and managers, and every day is different here We want you to bring your personality to work and we love our diversity.

Reward and recognition

It’s not just our customers we want to wake up with a smile on their face. As well as a competitive salary, being part of our hotel support centre means great holiday entitlements, pension contribution deals, being part of our bonus scheme, and a Thanks Card giving generous room and food discounts as well as friends and family rates.

Career and development

We want you to develop further with us at Travelodge and we’ll provide you a development plan to help you reach your goals. You can expect to have a full induction and training relevant to your role. We advertise all our vacancies internally, so you’ll have the opportunity to really develop your career with Travelodge.