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Service Desk Analyst
2 weeks ago
2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. identifi Global Resources provided pay range This range is provided by identifi Global Resources. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Direct message the job poster from identifi Global Resources Customer Success Manager - I partner with clients, to help them attract, measure, and retain great candidates in-line with their culture, vision and… Service Desk Analyst – SC Cleared (24/7 Support Environment) Clearance: Active SC Clearance Required Start: ASAP - upto 6 months About the Role We are seeking Security Cleared (SC) Service Desk Analysts to support a 24/7 x 365 service environment for a major UK organisation. The role operates on rotating Early, Mid, and Late shifts (covering 07:00–19:00) and involves delivering high-quality first-line technical support within a secure and process-driven environment. This is an excellent opportunity for individuals who thrive in fast-paced IT support roles and are comfortable working within structured SLAs and procedures. Key Responsibilities Provide first-line technical support via phone, email, and ticketing systems Investigate and resolve incidents within agreed SLAs Fulfil IT service requests and maintain accurate ticket documentation Support problem investigations and elevate issues where appropriate Create and update knowledge base and support documentation Share technical knowledge within the team Ensure compliance with security procedures, operational standards, and service processes Active SC Clearance (minimum) Experience in a Service Desk Analyst or First Line Support role Strong troubleshooting skills across hardware, software, and common business applications Excellent customer service and communication skills Willingness to work rotating shifts within a 24/7 support environment Attention to detail and strong adherence to processes Additional Information Hybrid role based in Milton Keynes Shift pattern covers 07:00–19:00 on a rotating schedule Supporting critical IT services within a secure environment Seniority level Associate Employment type Contract Job function Information Technology ul> Industries Computer and Network Security, Research Services, and IT Services and IT Consulting Referrals increase your chances of interviewing at identifi Global Resources by 2x Sign in to set job alerts for “Service Desk Analyst” roles. Milton Keynes, England, United Kingdom 4 days ago Milton Keynes, England, United Kingdom 3 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
