Client Success Advisor

Client Success Advisor Join to apply for the Client Success Advisor role at Diligent. Diligent is the AI leader in governance, risk, and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members clarify risk and elevate governance. The Diligent One Platform offers practitioners, the C‑suite, and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience, and make better decisions faster. At Diligent, we build the future with people who think boldly and move fast. Whether you design systems that leverage large language models or reimagine workflows with AI, you’ll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA; we look for individuals willing to ask big questions, experiment fearlessly, and embrace change as an opportunity. The future belongs to those who keep learning, and we are building it together. You’ll be an agent of positive change, joining a global community on a mission to make an impact. Position Overview Diligent is looking for an experienced GRC Advisor to join the team and work on key accounts to drive adoption and retention while identifying expansion opportunities within our platform. This role leverages our GTM and value‑driving principles, combining people, process, and technology. The GRC Advisor is essential to Diligent’s Customer Success retention strategy. Key Responsibilities Provide guidance and best practices on configuring, customizing, and optimizing the GRC platform and modules to align with clients’ business processes and objectives. Conduct in‑depth assessments of clients’ GRC requirements, objectives, and challenges to recommend tailored solutions that address their business needs and goals. Collaborate with clients on internal roadmaps, governance, risk, and compliance requirements to be implemented within Diligent’s platform. Ensure proper understanding and adoption of the platform solutions to identify at‑risk clients and help increase usage of the software and modules. Partner closely with internal Product, Customer Success, Support, and Sales teams to drive continuous improvement of the platform based on client use cases. Monitor industry trends, regulatory developments, and emerging best practices in the GRC landscape to proactively share insights and recommendations with clients from a subject‑matter expert perspective. Required Experience / Skills Adaptive mindset and ability to drive out a meaningful path to how our customers see tangible business value. Ability to build relationships both internally and externally to understand the underpinning needs of Diligent in terms of delivering proposed business value. Minimum of 3 years of experience in a client‑facing role within the legal, audit, risk, or compliance industry. Understanding of the GRC domain, regulations, industry standards, and experience with software solutions and platforms. Excellent communication and interpersonal skills, with the ability to effectively engage with clients and stakeholders at all levels and translate technical concepts into business terms. Strong analytical and problem‑solving abilities, with the capacity to assess complex business challenges and develop solutions that drive value and automation for clients. Highly organized and detail‑oriented, with the ability to manage multiple client engagements concurrently and prioritize tasks in a fast‑paced environment. Willingness to travel to client sites. What Diligent Offers You Creativity is ingrained in our culture. We are innovative collaborators by nature, thriving on exploring new ways both in our internal processes and to help our clients. We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting‑free days, generous time‑off policy, and wellness programs. We have teams all over the world. While we may be headquartered in New York City, we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney. Diversity is important to us. We foster and encourage diversity through Employee Resource Groups and provide access to resources and education to support learning, dialogue, and understanding. Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore, and Sydney. This role follows a hybrid work model; if you live within commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We are a drug‑free workplace. Diligent is proud to be an equal‑opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer-related or HIV/AIDS-related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See Diligent’s EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com. #J-18808-Ljbffr