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Medical Receptionist
2 weeks ago
Lander Medical Practice are looking for committed, enthusiastic and highly motivated team members to join our Reception Team. We are offering 20.5hrs per week to cover the following shifts: Monday 8am -1pm Tuesday 7am - 1pm and Friday 730am - 6pm. Applicantsshould be able to also provide cover for sickness/annual leave. Previous experience desired, buttraining given to suitable candidates. Keyboard skills, a pleasanttelephone manner and good people skills essential. Please include any comments on why you feel you may be suitable for this position within your application. Main duties of the job To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and inquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. telephone answering and dealing with queries from patients, relatives, carers, pharmacists and hospital staff greeting and welcoming patients who attend for appointments and to collect paperwork booking appointments with the practice clinical team including; GP's, nurses, pharmacists, physiotherapist, mental health team and social prescribers. requesting prescriptions and dealing with subsequent queries processing new patient registrations booking and arranging interpreters for non English speaking patient appointments working within the boundaries of practice, local and national policies and regulations ensuring a safe, clean, professional, friendly and supportive work environment About us Lander Medical Practice serves a patient population of some 20000 patients. The Practice is a progressive and innovative organisation, working as part of the Truro PCN with Three Spires Medical Practice. We have a full practice team incorporating Physios, Paramedics, Social Prescribers, Pharmacists, GPs, Nurses and Health Care Assistants. Our aim is to serve our patient population to the highest degree, and enjoy our work while delivering the care. Job responsibilities General Duties Communicating with the publicand practice population in a prompt, polite and appropriate manner, bothby face to face contact and by telephone communication. Receiving and transportingmessages for doctors and team members accurately and efficiently, inaccordance with Practice policies. Working as part of a team, bothwithin the Reception Team, and as part of the Practice Team in general,participating in Team events and attending Team meetings. Providing cover for sickness/holidayrelief if requested (though not expected to be frequently required, therewill be times when this will be necessary, when the relief staff areunavailable to cover all absences, this may necessitate covering at theBranch Surgery). Providing information about thePractice and Patients in accordance with the Practice Code ofConfidentiality. Undertaking training as and whenconsidered appropriate. Specific Duties Making appointments for clinicsand surgeries in accordance with the Practice policies. Processing requests formedication in accordance with the Practice policies. Receiving and processingrequests for home visits. Providing information topatients with regard to test results. Ensuring that designatedclinical area (specific GPs consulting room) has appropriate andsufficient stocks of required stationery. Providing assistance ifrequested by a GP or other clinicians. Making telephone calls orenquiries as requested by GPs/other clinicians. Ensuring that waiting rooms arekept clean and tidy. Reporting any technical ormaterial faults observed either to the Reception co-ordinator, Deputy orPractice Manager. Ensuring that your working areais kept tidy and free from hazards in accordance with Health and SafetyPractice. Working alongside some members of the Practice team ensuring all correspondence from outside agencies are directed appropriately (workflow). Qualifications GCSE grade A to C in English Essential skills Excellent communication skills (written and oral) Clear, polite telephone manner Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Ability to follow policy and procedure Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. #J-18808-Ljbffr
