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Ashington, United Kingdom Sellick Partnership Full timeCustomer Experience and Engagement LeadAshington Permanent 36,047 + car allowance Closing date: 5th of December About the Role We’re looking for a passionate and proactive Customer Experience and Engagement Lead to join our team. In this role, you’ll design and deliver a comprehensive engagement and scrutiny strategy that ensures our customers’ voices...
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Ashington, United Kingdom Sellick Partnership Full timeCustomer Experience and Engagement LeadAshington Permanent 36,047 + car allowance Closing date: 5th of December About the Role We’re looking for a passionate and proactive Customer Experience and Engagement Lead to join our team. In this role, you’ll design and deliver a comprehensive engagement and scrutiny strategy that ensures our customers’ voices...
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Ashington, United Kingdom Sellick Partnership Full timeCustomer Experience and Engagement LeadAshington Permanent 36,047 + car allowance Closing date: 5th of December About the Role We're looking for a passionate and proactive Customer Experience and Engagement Lead to join our team. In this role, you'll design and deliver a comprehensive engagement and scrutiny strategy that ensures our customers' voices are...
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Ashington, United Kingdom Sellick Partnership Full timeCustomer Experience and Engagement Lead Ashington Permanent 36,047 + car allowance Closing date: 5th of December About the Role We're looking for a passionate and proactive Customer Experience and Engagement Lead to join our team. In this role, you'll design and deliver a comprehensive engagement and scrutiny strategy that ensures our customers' voices are...
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Ashington, United Kingdom Sellick Partnership Full timeCustomer Experience and Engagement Lead Ashington Permanent 36,047 + car allowance Closing date: 5th of December About the Role We're looking for a passionate and proactive Customer Experience and Engagement Lead to join our team. In this role, you'll design and deliver a comprehensive engagement and scrutiny strategy that ensures our customers'...
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Customer Experience and Engagement Lead
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Ashington, United Kingdom Sellick Partnership Full timeCustomer Experience and Engagement LeadAshington Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply. Permanent 36,047 + car allowance Closing date: 5th of December About the Role We're looking for a passionate and proactive Customer Experience and Engagement Lead to join our team....
Customer Experience Manager
2 weeks ago
Customer Experience and Engagement Lead Ashington Permanent Closing date: 5th of December About the Role We’re looking for a passionate and proactive Customer Experience and Engagement Lead to join our team. In this role, you’ll design and deliver a comprehensive engagement and scrutiny strategy that ensures our customers’ voices are heard and acted upon. You’ll work closely with diverse communities, removing barriers to involvement and enabling customers to influence the housing association's decisions. Responsibilities Develop and implement engagement strategies using both traditional and digital channels. Create and manage digital tools such as surveys, polls, and online discussion groups. Organise community-based events and focus groups to reach diverse audiences. Share customer feedback and lived experiences with internal teams to drive service improvements. Ensure compliance with regulatory requirements and maintain TPAS accreditation. Promote positive relationships between residents. Qualifications Strong communication and active listening skills, with the ability to moderate conversations online and in person. Experience in qualitative research techniques and visual data storytelling. Excellent organisational skills and attention to detail. A proactive, empathetic approach and ability to work collaboratively as part of a team. Seniority level Mid-Senior level Employment type Full-time Job function Customer Service Industries Housing and Community Development Public Relations and Communications Services #J-18808-Ljbffr
