Patient Access Officer

1 week ago


Greater London, United Kingdom HCA Healthcare UK Full time

**Patient Access Officer** We’re looking for a Patient Access Officer to join our Patient Access team based at The Harley Street Clinic. This is your opportunity to become a vital part of the UK’s largest private healthcare provider. Candidates with a background in customer-facing roles—such as retail or hospitality—are encouraged to apply. Your interpersonal skills, positive attitude, and customer service experience will be invaluable in delivering a 5-star patient experience. Your duties as a Patient Access Officer will include providing a comprehensive range of administrative services to consultants and other third parties that will assist in promoting the successful management of all aspects needed to facilitate a seamless patient pathway. In this role, you will be able to facilitate the patient’s experience by providing a 5-star and world class service to our internal and external stakeholders through a seamless patient journey with a high level of customer care at all times whilst handling a high volume of activity.For candidates from retail or hospitality, this role offers a unique opportunity to bring your customer service skills into a healthcare environment, where you can grow professionally and have a direct impact on patient care. You’ll gain valuable experience in a clinical setting, with opportunities for career progression through internal and external training**Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in Patient Access, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.**Manage patient waiting areas to ensure the Patient Access Service runs smoothly. Previous Administrative experience in a client/customer-facing role (candidates with retail or hospitality backgrounds are encouraged to apply).Strong interpersonal and communication skills, with a positive attitude and the ability to empathise with patients and visitors.Excellent customer care skills, ensuring each patient’s journey is seamless and compassionate. Ability to remain calm and professional under pressure while managing multiple tasks. By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Patient Access Officer, you’ll be eligible for:Comprehensive range of flexible health, protection and lifestyle benefits to suit you.
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