2nd Line Complaints Advisor

2 weeks ago


Warrington, United Kingdom Guidant Global Full time

2nd Line Complaints Advisor

Location: Warrington, WA3

Contract Type: Fixed-Term (6 months)

Start Date: 1st December 2025

Hours: Full-time, 37.5 hours/week

Grade: 2

Salary: £13.10 per hour

Hybrid Working: Available after 8-week on-site induction and successful probation (subject to manager approval)

About the Role

Our client is passionate about helping everyone enjoy amazing technology. As a 2nd Line Complaints Advisor, you'll play a key role in delivering exceptional customer service by resolving post-sale queries and complaints with professionalism and care.

Key Responsibilities

Handle customer communications via phone and letter
Take ownership of complaints, ensuring first-time resolution
Maintain high quality standards to enhance customer satisfaction
Work independently and collaboratively to resolve issues
Meet individual and team KPIs

What You'll Need

Strong written communication and conflict resolution skills
Proficiency in MS Word, Excel, and general IT systems
Ability to thrive in a fast-paced, evolving environment
Solid understanding of consumer rights
Confidence in managing escalated and challenging situations

Working Pattern

Rotational shifts between 8:00 AM - 8:00 PM, Monday to Friday
Weekend shifts (approx. 1 in 5):
Saturday: 9:00 AM - 6:00 PM
Sunday: 10:00 AM - 5:00 PM

Why Join Us?

Performance-based bonus
Discounts on the latest tech
Wellbeing initiatives
Hybrid working options
Career development and ongoing training
Be part of the UK's largest tech recycler and repairer

Diversity & Inclusion

We're committed to creating an inclusive workplace where every voice is heard


  • 1st/2nd Line Support

    21 hours ago


    Warrington, United Kingdom VIQU Limited Full time

    **1st/2nd line support engineer / Deployment Engineer - 9-month contract - Warrington (WA3 7PU) - Hybrid - Inside IR35** This 1st / 2nd Line Support Engineer / Deployment Engineer will involve BAU and Project base work.Most of the projects currently include building and configuring Windows 10 and Office 365 and supporting users both remotely and...


  • Warrington, United Kingdom InvitISE Ltd Full time

    We are currently looking for a 2nd Line Support Engineer for our IT Services Client based in Warrington on a permanent basis paying between £30,000 to £35,000 depending on experience. This role allows hybrid working, 2-3 days from home. The successful 2nd Line Support Engineer will possess a proven track record working with the following - 2nd Line...

  • 2nd Line Support

    2 weeks ago


    Warrington, Warrington, United Kingdom Premier Group Full time £38,400 per year

    2nd Line Support Engineer – Southampton (Contract)We're looking forIT Support Engineersto join our team in Southampton on acontract basis.Location:SouthamptonStart Date:ASAPDuration:2-4 months, 2 Days a week (Part-Time)Rate:£180/DayKey Requirements:Hands-on experience providing technical support2nd Line Support ExperienceStrong troubleshooting and...


  • warrington, United Kingdom Premier Group Full time

    1st Line/2nd Line Support Engineer – Warrington (Contract) We’re looking for IT Support Engineers to join our team in Warrington on a contract basis . Location: Warrington Start Date: ASAP Duration: 4 months Rate: £140/Day Key Requirements: Hands-on experience providing technical support 2nd Line Support Experience Strong troubleshooting and customer...


  • Warrington, United Kingdom Coburg Banks Full time

    **Job Title**:IT Support **Location**:Warrington **Day Rate**:£22,000 - £26,000 **Benefits**:Generous Pension, Profit Share Scheme, On-site Parking **Why should I apply?** This is a fantastic opportunity for a 1st Line Support Engineer looking to start the process of becoming a 2nd Line Support Engineer. During this role, you will be trained and...


  • Warrington, United Kingdom ITECCO Full time

    Second Line IT Support Engineer Warrington - Hybrid Up to £36,000 D.O.E A well-established, modern, forward-thinking managed service provider are on the hunt for their next recruit. My client is now looking to add a driven 2ndline IT Support Engineer to their team on a permanent basis. My client boasts incredible progression opportunities and are...


  • Warrington, Warrington, United Kingdom Principal IT Full time

    2nd/ 3rd Line Support Engineer – £28,000/£35,000 per annum – WarringtonPrincipal IT are working with a fast-growing managed service provider with offices in Dorset, Wiltshire and Merseyside that are looking for a 2nd/3rd line IT support engineer to join their team. In this role you will play a vital part in supporting their future strategy. They are...


  • Warrington, United Kingdom Uniting People Full time

    **Full Time and Part Time hours** **Temporary Contract until the end of March 2025** **£24,500 pro rata** **Start Dates**: 2nd and 16th September We are recruiting for Customer Service Advisor's to work with a leading client based at their office in Warrington. The role is offering a Fixed Term Contract until the end of March 2025. **Role**: - Providing...

  • Complaints Officer

    3 days ago


    Warrington, United Kingdom Motion Finance Full time

    **Job type** - Hybrid (3 days office based, 2 days working from home) **Reports to** - Complaints Manager **Working hours** - Monday to Friday 9am to 5:30pm **Job Overview** Experience in a similar role or complaints background is required. **What is required of you?** - To maintain a working knowledge of FCA rules and regulatory requirements. - To...

  • 3rd Line Support

    3 days ago


    Warrington, United Kingdom Matched Group Full time

    **3rd Line Support** **Basic**:£27,000 - £45,000 + benefits **Role**:Support escalations, projects, deployments, and ad-hoc activities for clients. Long-term progression into a Technical Consultant. **Location**:Hybrid - must be able to commute to client site across the UK and Cheshire based office **WHY?**Fast growing & leading MSP/IT Services...