Assessment Operations Manager

We are looking for an Assessment Operations Manager who is responsible for the end-to-end management andoversight of assessment and examination delivery, ensuring high-quality, timely, andcompliant outcomes. The role provides leadership to a team of assessors, invigilators, andassessment services staff, overseeing planning, scheduling, workforce coordination,performance monitoring, and continuous improvement across all assessment operations. Role responsibilities: Leadership & Team Management Lead, develop, and support the assessment operations team to achieve organisationalgoals and deliver excellent client outcomes. Provide coaching, mentoring, and performance management to build capability andmaintain high standards. Lead by example, upholding our company values while managing, coaching, anddeveloping team members to foster engagement, growth, and high performance. Foster a culture of accountability, collaboration, and continuous improvement. Demonstrate flexibility and adaptability in responding to changing priorities, needs, andenvironments. Planning & Scheduling Plan, schedule, and oversee delivery of assessments and examinations acrossmultiple locations and online platforms. Manage workforce deployment and assessor scheduling to ensure adequatecoverage, efficiency, and quality delivery. Assessment Delivery & Quality Assurance Ensure assessments are delivered securely, fairly, and in accordance withorganisational policies, regulatory frameworks, and quality standards. Monitor assessor performance through observation, audits, feedback, and datainsights to ensure consistency and compliance. Stakeholder Engagement Build and maintain strong relationships with assessment centres, providers,examiners, assessors, and delivery partners to ensure readiness and effectivecoordination. Collaborate with internal functions, including the Awarding and Assessment team, toalign operational practices with quality and regulatory standards. Candidate Experience & Issue Resolution Oversee candidate communications, issue resolution, and escalation of complexcases to maintain fairness and integrity. Ensure accessibility, responsiveness, and a consistently high standard of service forall candidates. Operational Governance & Reporting Maintain accurate records of assessment activities, performance data, and outcomes. Prepare regular operational reports on delivery performance, risks, and improvementactions for senior management and governance bodies. Maintain a continuous improvement mindset by seeking opportunities to enhance teamperformance, processes, and outcomes. Lead improvement initiatives to enhance assessment processes, systems, and tools,driving efficiency and effectiveness. Identify opportunities for automation, efficiency, and enhanced customer satisfaction. Budget & Resource Management Support budget planning and resource allocation to ensure effective use of staff,systems, and external services. Monitor cost efficiency while maintaining service quality and compliance standards. Third-Party Management Oversee the performance of external platforms, suppliers, and partners supportingassessment delivery. Ensure service level agreements (SLAs) and contractual standards are met. BCS is dedicated to providing training and development to help all staff realise their potential, and also offer a generous benefit package. BCS, The Chartered Institute for IT are committed to promoting equality at every opportunity as an employer. This statement and our policies are designed to ensure our recruitment and employment practices and procedures actively promote equality of opportunity and value diversity. All applicants must be eligible to work in the UK upon application. PLEASE NOTE: This vacancy may be removed before any listed closing date once a sufficient amount of applications have been received. In the event that we receive a high number of applications for this vacancy, we may be unable to provide an individual response to every candidate, therefore if you haven’t heard back from us within 4 weeks of the closing date, please consider your application unsuccessful on this occasion. No recruitment agencies please. How to apply: Please apply by submitting your CV to careers@bcs.uk along with a cover note answering the following questions: (a) Your area(s) of expertise & qualifications; (b) Your experience and suitability for the role We look forward to hearing from you What we offer 23 days holiday per year, increasing up to 27 days with service Birthday leave Paid Christmas office shutdown Private Medical Insurance and/or Health Cash Plan Life assurance (x4 salary) Income protection Enhanced maternity/paternity leave Free BCS membership Financial wellbeing support Unum Help@Hand (including access to EAP, online GP consultations, wellbeing support, retail discounts and more) #J-18808-Ljbffr