Strategic Insights Director

We are seeking a visionary and commercially astute Strategic Insights Director to lead our Insights & Analytics team. This role is pivotal in shaping the strategic direction of our business by delivering actionable insights that drive growth, enhance customer experience, and inform decision‑making across the organization. As a member of the leadership team you will report directly to the Managing Director and collaborate closely with stakeholders across Marketing, Technology & Data Platform, Finance, Product and Servicing. You will be responsible for transforming complex data into compelling narratives that influence strategy and execution at the highest levels. You will be accountable for setting the strategic direction for the analytical and reporting capabilities of our internal data platform and will work closely with our data engineering team to help guide effective and accurate data collection and transformation practices. Core responsibilities Leadership & Data-Driven Strategy Lead and inspire a team of 15–20 data and analytics professionals fostering a culture of curiosity, collaboration and excellence. Be the voice at company leadership level that drives a business‑wide understanding of the value of high‑quality data, data ownership and insight‑based decision making. Define and execute the strategic vision for insights and analytics aligned with business goals. Act as a trusted advisor to the Managing Director and executive team providing thought leadership on data‑driven strategy. Data Platform Strategy Design and invest in our Lakehouse platform, ensuring it meets organisational needs for data‑driven decision‑making. Take ownership of the layers of the data platform that enable high‑quality data analysis, insight generation, reporting and dashboarding. Ensure the right tools and data are available through self‑service capabilities for both technically skilled teams and non‑technical business users. Lead data governance efforts promoting data quality, lineage and risk management in collaboration with risk, compliance and audit partners. Architect and deliver cutting‑edge LLM‑powered platforms to uncover new insights and expand strategic thinking. Collaborate with data engineering and product teams to align upstream ingestion and transformation processes with business needs. Promote best practices in data governance and quality throughout the platform. Insight Generation & Storytelling Translate complex data into clear, actionable insights that inform business strategy, product development, marketing effectiveness and customer experience. Develop and maintain a comprehensive understanding of customer behaviour, market trends and competitive dynamics. Stakeholder Engagement & Business Partnership Partner with Marketing to optimise campaign performance and user segmentation. Collaborate with Technology and Data Platform teams to ensure robust data infrastructure and governance. Work with Finance to support forecasting, performance tracking and ROI analysis. Support Product and Servicing teams with insights that enhance user experience and product innovation. Implement an effective and scalable business partnership model between the Insights & Analytics team and each of our product domains; refine and evolve the model in response to feedback and changing business needs. Operational Excellence Oversee the development and delivery of dashboards, reports and advanced analytics models. Ensure best practices in data quality, data governance, data security, privacy and compliance. Drive continuous improvement in analytics methodologies, tools and processes. What would success in the role look like Insight‑Driven Strategy: Business decisions across Marketing, Product and Servicing are consistently informed by high‑quality, timely and actionable insights generated by the team. Consumer Understanding: A deep data‑driven understanding of consumer behaviour and needs is embedded across the organization, leading to measurable improvements in acquisition, retention and satisfaction. Operational Impact: Insights lead to tangible and measurable business outcomes such as increased revenue, reduced churn, improved campaign ROI or enhanced product performance. Data Maturity: The business has a robust data infrastructure and governance model in place with clear data definitions, accessible dashboards and consistent use of metrics. Qualifications Proven experience in data analytics, business intelligence or strategic insights, ideally within a consumer‑facing financial services or technology environment. Strong leadership experience including managing technical and multidisciplinary teams. Exceptional stakeholder management and communication skills with the ability to influence at all levels. Deep understanding of data science, statistical analysis and data visualization tools. Experience contributing to the design and rollout of a modern data platform, ideally one designed for consumer data. Commercial acumen and a strategic mindset with a track record of driving business impact through insights. Knowledge of Data Governance principles and methodologies and experience working within governance frameworks in a large organisation. Experience working in agile cross‑functional environments. Degree in a quantitative field (e.g. Economics Statistics, Data Science, Business Analytics); advanced degree preferred. Benefits package includes Flexible work environment – hybrid or in‑office. Great compensation package and discretionary bonus plan. Core benefits include pension, Bupa healthcare, ShareSave scheme and more. 25 days annual leave with 8 bank holidays and 3 volunteering days; you can purchase additional annual leave. Internal Grade: EB6 Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work / life balance development authenticity collaboration wellness reward & recognition volunteering… the list goes on. Experian’s people first approach is award‑winning; World’s Best Workplaces 2024 (Fortune Top 25), Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why. Experian is proud to be an Equal Opportunity and affirmative action employer. Innovation is an important part of Experian’s DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity. #LI‑Hybrid Remote Work: No Employment Type: Full‑time Key Skills: Finance Control, Finance, ABAP, Body Care, Avionics, Brokerage Experience: years Vacancy: 1 #J-18808-Ljbffr