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Appointments Coordinator | Queen Victoria Hospital NHS Foundation Trust
2 weeks ago
An opportunity has arisen within our enthusiastic and dedicated Cancer Services team for a Appointments Coordinator. We are looking for an exceptional individual with excellent interpersonal skills, good organisational skills and a real passion for delivering a high quality patient experience. You will need to be a confident communicator by telephone and have a good aptitude for using IT systems. The role is varied and interesting: you will be responsible for booking 2WW referrals and oncology referrals coming into the trust. The post holder will organise allocated clinics, ensuring that patients are booked into the most appropriate sessions and booked within target. You will also provide administrative support within the department, including coordinating the first outpatient appointment for suspected cancer referrals within target. Working as part of a team, including clinical staff, the post holder is expected to deliver a responsible and high quality service to patients and other service users. About the Trust Rated GOOD overall with outstanding care by the CQC, the Trust is a specialist NHS hospital providing life‑changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond. We specialise in conditions of the eyes, hands, head and neck cancer and skin cancer, reconstructive breast surgery, maxillofacial surgery and prosthetics, and provide regional and national services in these areas of clinical expertise. The Trust also operates a minor injuries unit, expert therapies, a sleep service, and a growing portfolio of community‑based services. Patients consistently rate the Trust amongst the top hospitals in the country for quality of care. Responsibilities Manage main administration office telephone and outpatient appointments, demonstrating excellent telephone manner and ability to multi‑task. Immediately escalating circumstances where a patient’s first clinic appointment cannot be made within 14 days of receipt of a 2WW referral. Deal with patient cancellations and DNAs in accordance with the Trust Cancer Access policy. Enter patient demographic details and referral details onto the Cancer Database system – Somerset. Coordinate the referral process, issue appointments, ensure appointments are correct on PAS, and ensure necessary paperwork is added to Evolve and Patient Centre. Proactively and efficiently organise allocated clinics, ensuring that patients are booked into the most appropriate sessions. Process 2WW referral letters in a timely manner in accordance with Trust policy. This advert closes on Tuesday 9 Dec 2025. #J-18808-Ljbffr
