Ward Clerk

Are you looking for a new challenge? Do you have good communication skills? Do you play close attention to detail? Do you enjoy working as part of a team and independently? Canadian Wing is a specialist surgical hospital. The Queen Victoria Hospital NHS Foundation Trust has an exciting opportunity for you. It is an exceptional place to work with the whole organisation focused on the patient. We have a fantastic international reputation and are proud of our heritage as pioneers of reconstructive surgery helping to rebuild our patient’s lives.

We are looking for a confident and organised individual with excellent IT skills to join our busy team as a permanent ward clerk to work across Canadian Wing.

To provide administrative and clerical support to the nursing and surgical teams and undertake reception duties within the ward as required, providing patients, families and visitors with non-clinical assistance. The post holder is expected to deliver a responsive and high quality service to patients and their relatives/ carers.

You will need to be able to work under pressure, have the ability to prioritise, have a polite and pleasant telephone manner and be courteous when dealing with staff and the public. The position is for 3 Saturdays a month. The Queen Victoria Hospital offers on site staff parking, staff uniform and a local staff discounts scheme is available.

Welcome to Queen Victoria Hospital NHS Foundation Trust and thank you for your interest.

Rated GOOD overall with outstanding care by the CQC we are a specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services for people across the South of England and beyond. We are a centre of excellence, with an international reputation for pioneering advanced techniques and treatments. Everything we do is informed by our passion for providing the highest quality care, the best clinical outcomes and a safe, positive patient experience.

At QVH we are proud of our achievements and our specialist services continue to record excellent clinical outcomes for patients. We regularly receive excellent results from patient satisfaction surveys and on average 98% of inpatients say they would recommend the hospital to their family or friends.
- Be the first point of contact on the reception desk and ‘front-of-house’, greeting patients and visitors keeping them regularly informed of any delay.
- Answer all non-clinical enquires either face to face or by telephone which may be of a sensitive nature in a professional, empathetic, polite and courteous manner.
- Take and relay accurate messages and information for clinical staff.
- Liaise with other Ward Clerks and secretaries in the hospital and clinics.
- Respond to queries and know when to escalate appropriately.
- To undertake clerical duties as directed by clinical staff on duty or the manager.
- Report any problems to the manager/ Nurse-in-Charge as appropriate.
- Add and update Patient Centre with patient’s forthcoming appointments, attendance, referral and demographic information including GP information); compile notes/arrange for existing notes to be located/ identified and delivered.
- Collect and deliver post for both internal and external mail.
- Collect and deliver notes, x-ray reports, pathology specimens to other departments within the hospital under the direction of clinical staff.
- Undertaking photocopying activities and the distribution of copies as required.
- Undertake daily and monthly filing. Arrange transfer of files to Medical Records.
- Arrange follow-up appointments and transport (where appropriate) as directed by clinical staff.
- Ensure adequate stationery supplies are available and re-stock as necessary, informing the Nurse-in-charge of supply issues.
- Undertake data entry for ward based audits and trust audits accurately and in a timely manner.