Technical Operations Engineer

Location: Greater Manchester, England, United Kingdom Technical Operations Engineer Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers. The Platform Operations team at Roku plays a pivotal role in delivering a seamless end-user experience across our streaming platform. As a central hub, the team collaborates closely with Content Operations, Editorial, Engineering, QA, and Customer Support to ensure the reliability and quality of our service. This is a dynamic group that values technical expertise, cross-functional collaboration. A deep appreciation for the entertainment industry is desirable. Roku pioneered TV streaming and continues to innovate and lead the industry. The Roku Channel has us well-positioned to help shape the future of streaming. Continued success relies on investing in our internal financial controls and processes. Responsibilities Prioritize issues for engineering to resolve and facilitating communication to operational and business stakeholders Work with the broader technical operations team to support Roku infrastructure including Ad services Work with cross-functional teams to resolve day-to-day issues, some data analysis work will be needed Qualifications 3 to 5 years of relevant technical experience in video or related technology disciplines Fluent in English Ability to troubleshoot and resolve issues and work with engineering and business owners Resolve problems independently and follow documented escalation procedures Comfortable and adaptable in a fast-paced, dynamic work environment Interface with internal and external customers in a polite, positive, and professional manner. Detail-oriented, analytical, methodical and committed to driving quality forward Familiar with the Entertainment industry (or being a fan of movie/TV) Knowledge of consumer product and user interfaces and networking functionality is a plus Willing to work flexible hours including nights and/or Weekends Bachelor Degree or relevant work experience required Accommodations Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com. Benefits Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options. Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs. It’s important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter. The Roku Culture Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company’s success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We’re independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you’ll be part of a company that’s changing how the world watches TV. By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku’s Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive communications from Roku regarding this role or similar roles in the future, you may unsubscribe here at any time. #J-18808-Ljbffr