Assistant Service Manager Gynaecology

Main area Gynaecology Grade Band 6 Contract Permanent Hours 37.5 hours per week (Full time 37.5 hours per week) Job ref 337-NP-9234KS Employer London North West University Healthcare NHS Trust Employer type NHS Site Northwick park hospital Town Harrow Salary £44,485 - £52,521 per annum inclusive HCAS pro rata Salary period Yearly Closing 19/12/2025 23:59 London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people. Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK St Mark’s Hospital: an internationally renowned specialist centre for bowel disease Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre. We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public. Find out more about our Trust and why you should join us Our vision at London North West University Healthcare NHS Trust is to put “Quality at our HEART”. Find out more about our ambitious strategy We are clear that our vision can only be achieved by our staff, who are our most valuable asset. Our vision is driven by our HEART values and behaviours which were developed together with our staff. H onesty A ccountability T eamwork These values describe how we interact with each other and our patients and must underpin everything we do to achieve our vision. LNWUH is a flexible working friendly organisation, we want you to be able to work in a way that is best for us and for our patients, and for you. Please speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. If it works for the service, we will do our best to make it work for you. Job overview The post holder, working closely with the Service Manager, will be responsible forensuring the efficient and effective delivery of patient care within their Directorate.The post-holder will be expected to identify and implement initiatives to improveservices, with delegated responsibility from the Service Manager, and leaddesignated projects to ensure key performance targets (financial, operational andclinical) are met.The post holder will provide direct support to the Service Manager (and cover duringabsence) in leading a team who will provide focused pathway management for longwaiting patients and wider coordination of training across the whole Care Group. Incollaboration with the Senior Management team and with their Clinical Director, theywill ensure that administrative colleagues have clear development materials andcompetency packages in all key areas of data quality, including 18 week RTT,Cancer RTT and the validation of patient pathways.The post holder will also provide a senior point of contact to A&C staff, enablingpatients to receive treatment in accordance with the NHS Constitution and the Healthand Social Care Bill 2011. The post holder will work closely with clinical and nursingleads to ensure a high standard of patient care is delivered within clinicaldirectorates, in line with the Trust policy and standard operating procedures Main duties of the job Assist the Service Manager, General Manager, and Gynaecology Leads with health promotion within the programme. To be able to provide patients with information in an empathetic and sympathetic way. To ensure, where applicable, that any changes to the administrativeprocesses which may impact on the clinical areas are disseminated effectively and timely to the various clinical teams. To support and implement changes within the administrative team as directed by the senior management team. To provide patients with advice regarding the administrative processes of the Gynaecology Service as and when requiredResponsibility for leading and managing Communicate clearly and effectively with staff to ensure they are kept up to date with divisional business plans and operational requirements Manage mandatory training levels and ensure that service records are kept up to date Support the service manager to manage staff expectations particularly around changes to the service/directorate which may impact their job security Ensure optimal use of staffing resources and review workforce requirements as required. Ensure staff are aware and implement Trust policies and procedures and implement local guidelines, policies and procedures as appropriate Ensure the administrative team in accordance with National Guidelines work effectively to comply with all Gynaecology Service targets Detailed job description and main responsibilities To view the main responsibility, please see the attached the Job Description and Person Specification. Person specification Educated to degree level or equivalent knowledge, skills and management experience Previous operational management experience within the NHS or similarly complex organisation Knowledge and experience Knowledge and experience of service improvement tools and techniques. A sound understanding of HR processes. Proven track record of meeting significant national targets. Experience of staff management, including setting objectives, team and individual appraisal, recruitment and disciplinary issues. Skills, abilities and attributes Excellent interpersonal and communication skills, including the ability to liaise effectively with a wide range of staff levels and professions. Ability to analyse and interpret data and statistics e.g. activity trends, financial data. Ability to prioritise effectively in the face of competing demands and work under pressure to strict deadlines. Strong leadership, negotiation and influencing skills with the ability to motivate and engage individuals and team. Problem solving skills: able to respond to unexpected issues; provide a first line response and identify appropriate sources of secondary support. HEART values Demonstrate commitment to Trust HEART values: honesty, equity, accountability, respect, and teamwork. Demonstrate commitment to place Quality at our HEART The Trust is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all staff and volunteers to share this commitment. We promote the wellbeing and safety of all our patients and carers by acting promptly on concerns, communicating effectively and sharing information appropriately, according to the standards determined by our policy and procedures. All posts working with vulnerable groups will be subject to an enhanced criminal records check upon appointment and staff will need to give their consent for the Trust to receive regular updates on their criminal records status throughout their employment. As part of our commitment to the Equality and Diversity at LNWUH, we are encouraging applications from BME (Black ,Minority Ethnic) candidates as we seek to ensure our workforce structures are representative of the diversity of the communities we serve. Employer certification / accreditation badges The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. #J-18808-Ljbffr