Parking Dept and Complaints Officer

2 weeks ago


Little London, United Kingdom Job Switch Full time

Parking Department and Complaints Officer Seniority level: Entry level Employment type: Contract Job function: Other Industries: Administrative and Support Services Responsibilities Candidatemusthaveatleast1yearofparkingservicesbackofficeexperience.(notceo,complaintexperienceisnotessential) Thepostholderwillbeexpectedtoproduceworktoaconsistentlyhighstandardandtousetheirexperience,knowledgeandaptitudetotheweighuptheevidenceineachcase,whetherisacomplaint,amembersenquiryoranappealagainstaPenaltyChargeNotice(PCN)atthewarrantstagewhereEnforcementAgentshavebeenengaged,AswellasreconcilingandmonitoringparkingincomeandEnforcementAgentperformance. SuchasrespondingtoStatementsofTruth(SOT);N244,LiaisingwithTEC,Localcountycourt,LiaisingwithEnforcementagenciesandBreathingSpace,DRO.Dealingwiththecorrespondenceandstage1complaintsattheWarrantofControl(WoC)stage. Knowledgeoftheparkinglegislation,includingCPR75 Qualifications At least 1 year of parking services back office experience. Knowledge of parking legislation, including CPR75. Strong communication, organisational and monitoring skills. #J-18808-Ljbffr



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